Music Industry Sales and Customer Support Professional
vor 2 Wochen
We are seeking an experienced Music Industry Sales and Customer Support Professional to join our team at Tomplay Inc. The successful candidate will be responsible for delivering exceptional customer service, sales support, and technical assistance to our customers.
Responsibilities- Customer Service: Provide prompt, clear, and efficient responses to customer inquiries via various communication channels, addressing questions about our product, accounts, technical issues, score suggestions, and sales offers for teachers and music schools.
- Sales Support: Analyze user requests, understand their needs, and provide suitable solutions, requiring access to relevant user information (email account, payment date, subscription type, etc.) on different payment platforms and interfaces.
- Troubleshooting: Be able to quickly escalate complex issues to the relevant personnel when unable to resolve them independently, maintaining regular contact with our technical team and music production team.
- Quality Improvement: Identify recurring problems and share this information with the customer service manager and the rest of the team, contributing to the development and enhancement of our customer service.
- Sales Development: Act as the primary point of contact for German-speaking sales and partnership requests, presenting the company to prospects (e.g., music schools and teachers) and managing the onboarding of new institutional accounts.
- Pipeline Management: Identify and manage a pipeline of prospects by creating custom offers and responding to sales inquiries in German or English.
- Partnerships: Engage with German-speaking and international partners, collaborating with our technical and marketing teams to implement custom solutions.
- Language Proficiency: Your native language is German, with impeccable writing skills and excellent verbal communication skills in this language and fluency in English.
- Customer Orientation: You are customer-focused and passionate about helping people, understanding the importance of offering exceptional customer service that takes into account the individual and their problem.
- Technical Skills: You have great presentation skills and previous experience in customer service and/or sales roles using software tools.
- Autonomy and Organization: You are autonomous, can multitask, and make good decisions under time pressure, with strong attention to detail and organizational skills.
- Musical Background: You play a musical instrument and have some basic knowledge of music theory.
- Remote Work: A reliable internet connection and quiet workspace are required for this remote role.
The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience. This figure is based on industry standards and market rates for similar positions in the United States. We offer a competitive fixed salary with a performance-based bonus.
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Pully, Waadt, Schweiz Tomplay Inc VollzeitJob OverviewWe are seeking a highly skilled and customer-focused Music Industry Customer Service and Sales Specialist to join our team at Tomplay Inc. As a key member of our customer service and sales team, you will be responsible for providing exceptional support to our customers, identifying new business opportunities, and contributing to the growth and...
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