Customer Service and Sales Specialist

vor 3 Wochen


Pully, Waadt, Schweiz Tomplay Inc Vollzeit
Job Description

We are seeking a highly motivated Customer Service and Sales Specialist to join our team at Tomplay Inc. in a competitive fixed salary with a performance-based bonus.

In this role, you will be responsible for providing excellent customer service and support to our clients, as well as driving sales and growth through partnerships with music schools and teachers.

About the Job
  • Our company offers an interactive and immersive playing experience through its innovative sheet music technology.
  • You will work closely with our technical and marketing teams to develop custom solutions for partners and customers.
  • As a key point of contact for German-speaking sales and partnership requests, you will present our company to prospects and manage the onboarding of new institutional accounts.
Key Responsibilities
  1. Prompt Response and Communication: Reply directly to users via different communication channels, answering questions about the product, account, technical issues, score suggestions, and sales offers.
  2. Analysis and Problem-Solving: Analyze user requests, understand their needs, and provide appropriate solutions by searching relevant user information on payment platforms and interfaces.
  3. Issue Escalation and Collaboration: Transfer complex issues to the relevant person when unable to solve them independently, working regularly with our technical and music production teams.
  4. Recurring Problem Identification and Feedback: Identify recurring problems and share information with the customer service manager and team, contributing to the development and improvement of our customer service.
  5. Sales and Partnership Development: Act as the main point of contact for German-speaking sales and partnership requests, creating custom offers and responding to inquiries in German or English.
  6. Prospect Management: Engage with international partners and implement custom solutions together with our technical and marketing teams.
Requirements
  • Your native language is German, with impeccable writing skills and excellent verbal communication skills in both German and English.
  • You have a customer-oriented mindset and are passionate about helping people, with strong attention to detail and organizational skills.
  • You possess great presentation skills, previous experience in customer service and/or sales roles, and the ability to learn new software quickly.
  • A reliable internet connection and quiet workspace are required for this remote role.
Estimated Salary: $60,000 - $80,000 per yearBenefits
  • Competitive fixed salary with a performance-based bonus.


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