Operations Intern

Are you passionate about making a positive impact in the world? Do you want to work for a company that values collaboration, innovation, and community? Batmaid is seeking talented and ambitious people to join our Operations Internship Program and help us achieve our objective of Fighting the Black Market

Here at Batgroup our objective is to become the global leader provider of the “well-being at home” with high-quality cleaning services. With 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality. Batgroup was created in order to reinforce our primary mission: the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurance that they should benefit from. Within the Batgroup we have a variety of identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid, to hiring their house cleaning employee through Batsoft.

**What You’ll Be Doing**:
This isn’t just another internship. As part of our team, you’ll be fully immersed in real projects from day one:
Operations Management:

- Customer Experience: Ensure our B2C business runs smoothly, delivering top-tier experiences to our customers.
- Customer Success: Improve our client's retention by solving problems relating to agent absences, handling different kind of complaints with care and cleverness, ensuring a 5* service, and gathering feedback on our performances.
- Agent management: Provide our cleaning agents with the support they need in their daily routine by answering their questions and requests.
- Operational Strategy: Collaborate with our leadership to streamline processes and enhance our operational efficiency.

Growth
- Process Improvement: Give your input to help us improve our existing processes, making our business management more efficient.
- Brand Strategy: Contribute to shaping and maintaining our brand identity across multiple markets. Growth Hacking: Work with our growth team to explore new strategies for scaling our services and expanding our market reach.

**This is what makes you successful**:

- You are a Bachelor's or Master's student or a recent graduate from any academic background.
- You are an innovative quick learner who is up for the challenge of working in a fast-paced, agile, fast-growing company.
- You have an entrepreneurial mindset and take ownership of individual tasks.
- You want to grow professionally as well as personally.
- You want to work in an international and multicultural setting.
- You speak English to a minimum C1 level.
- You speak French to a minimum C1 level (advanced German would be an advantage).
- You may even have further language skills, which add to our valued diversity.
- You are interested in new technologies: we are an online platform and use a lot of tech to improve our services.

**Program duration: 6 months - full-time**

**Start date: February/March 2025**

**Salary: 21,000 CHF gross annually**

**What can you expect?**
- Full-time opportunity.
- You have the chance to gain real work experience from day one, with guidance from a dedicated manager.
- A supportive environment that fosters learning, growth, and personal development.
- An opportunity to develop unique skills that set you apart.
- Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.