Key Account Retail Manager for Flagship Store
vor 14 Stunden
Gi Group SA is seeking an experienced retail professional to lead our flagship store in Zürich.
Key Responsibilities- Oversee all aspects of the flagship store, including store operations and customer experience.
- Lead a team of Sales Associates and ensure their development, sales performance, and adherence to service standards.
As Flagship Store Manager, you will be responsible for:
- Hiring and training Sales Associates in cooperation with HR.
- Developing and scheduling teams to meet business objectives.
- Ensuring team well-being and managing cases effectively.
You will drive sales performance by:
- Achieving sales targets and analyzing sales data to inform decision-making.
- Tracking key sales metrics and identifying opportunities for growth.
To maintain operational excellence, you will:
- Manage inventory and orders efficiently.
- Ensure store maintenance and compliance with industry standards.
- Prevent losses and ensure safety at the loading point.
Excellent customer service is critical; you will:
- Resolve complaints promptly and use feedback to improve the customer experience.
- Maintain high standards of store presentation and visual merchandising.
To drive traffic and sales, you will plan and execute events, working closely with marketing and other departments.
Industry AwarenessStay informed about watch industry trends and innovations, and implement new practices to maintain competitiveness.
Requirements- Degree in Business Administration, Retail Management, Marketing, or related field preferred.
- Proven senior retail management experience.
- Strong leadership and team management skills.
- Track record of driving sales and achieving targets.
- Experience in store operations, inventory management, and customer service.
- Exceptional customer service commitment and sales skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in retail management software, POS systems, and Microsoft Office Suite.
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