Lead Retail Operations Manager for Luxury Watch Brand
vor 1 Tag
Gi Group SA is a leading recruitment agency specializing in the placement of top talent in various industries. For our esteemed client, Watch Company, we are seeking an exceptional Lead Retail Operations Manager to spearhead the success of their flagship store in Zurich.
About the Role:
The successful candidate will be responsible for overseeing all aspects of the retail operation, including store management, sales performance, customer service, and team development. This is a unique opportunity to lead a high-performing team and drive business growth in a dynamic and competitive market.
Key Responsibilities:
- Leadership & Team Management:
- Hiring and training staff in collaboration with HR
- Developing and implementing effective team management strategies
- Fostering a positive and inclusive work environment
- Sales & Profitability:
- Driving sales growth through effective merchandising and visual displays
- Analyzing sales data to inform business decisions
- Tracking key sales metrics to optimize performance
- Operational Excellence:
- Managing inventory levels and optimizing stockroom efficiency
- Maintaining store appearance and ensuring compliance with company standards
- Preventing losses and ensuring a safe working environment
- Customer Service:
- Providing exceptional customer experiences through personalized service
- Responding to customer complaints and feedback
- Ensuring high standards in store presentation and display
- Event Planning:
- Coordinating events to drive traffic and sales
- Collaborating with marketing and other departments to achieve event goals
- Industry Awareness:
- Staying up-to-date with industry trends and innovations
- Implementing new practices to maintain competitiveness
Requirements:
- Bachelor's degree in Business Administration, Retail Management, Marketing, or related field preferred
- Proven senior retail management experience
- Demonstrated leadership and team management skills
- Strong track record in driving sales and achieving targets
- Experience in store operations, inventory management, and customer service
- Exceptional customer service commitment and sales skills
- Strong organizational, problem-solving, and decision-making abilities
- Excellent communication and interpersonal skills
- Proficiency in retail management software, POS systems, and Microsoft Office Suite
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