Operations Manager
Vor 3 Tagen
Velocity is a boutique fitness studio that offers innovative cycling and power classes, providing a full-body workout designed to reboot and strengthen both body and mind.
The company is looking for a dynamic individual to fill the role of Front Desk Manager in one of its studio locations. As an Operations Manager, you will be responsible for managing and leading all aspects of running the business, including fostering a ride culture both in-studio and out in the community with sales, marketing, and events.
You do not need previous experience in the fitness industry, but a passion for fitness and hospitality is essential. Your primary goal will be to lead and inspire team members to transform the way clients feel.
Key Responsibilities- Customer Service Management
- Manage the front desk, ensuring a warm welcome to all customers, check them in, provide towels and shoes, etc.
- Help new customers get set up and ensure they have a seamless experience.
- Studio Operations
- Coordinate the setup of the studio for classes, including turning on lights, music, and Veloboard technology.
- Supervise the retail operations and maintain a motivated and highly personable team.
- Proactively solve day-to-day studio management issues.
- Team Management
- Create and maintain a positive work environment, promoting teamwork and collaboration among staff members.
- Foster open communication and encourage feedback from team members.
- Additional Responsibilities
- Perform manual tasks such as washing towels, cleaning bikes, and floors as needed.
- Zest for Life
- Energetic, upbeat, and engaging personality.
- Essential Skills
- Passion for fitness and customer service.
- Strong attention to detail and commitment to exceptional customer service.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours and adapt to changing situations.
- Fluent English and German language skills.
- Personal and Professional Growth
- Opportunity to learn and develop in a growing business.
- Health and Wellness Benefits
- Access to unlimited classes and wellness programs.
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