Retail Excellence Manager

Vor 2 Tagen


Zürich, Zürich, Schweiz Richemont Vollzeit

Job Description

Overview

The Operations Director plays a critical role in driving the success of the Cartier Zurich boutique. Reporting to the [insert manager title], you will be responsible for overseeing the day-to-day operations of the boutique, ensuring seamless execution of sales strategies, and maintaining excellent customer service standards.

Key Responsibilities
  1. Team Management: Lead a team of retail professionals to achieve sales targets and operational efficiency objectives
  2. Operational Planning: Develop and implement operational action plans, ensuring alignment with business objectives and compliance with company procedures
  3. KPI Monitoring: Monitor key performance indicators (KPIs) and provide actionable insights to drive business growth and improvement
  4. Industry Knowledge: Maintain a deep understanding of the luxury goods industry, staying up-to-date on trends and best practices
Requirements
  • 10+ years of experience in retail management, preferably in a luxury goods environment
  • Strong leadership, communication, and management skills
  • Excellent analytical skills and ability to interpret data-driven insights
  • Fluency in English and German, with strong digital literacy


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