Customer Success Manager

vor 8 Monaten

Home Office, Schweiz rready Vollzeit

We are looking for a passionate, ambitious, and self-motivated Customer Success Manager to join our Customer team.

By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia.

We create innovation results - proven, structured, and repeatable.

If you have a self-starter mentality and want to work with enterprise customers on a tactical and strategic level, read on.

Tasks

You’re the innovation program expert to the customer. Your main goal is to be their partner in crime to launch, implement, and scale innovation programs within the company. Your job ranges from scoping and implementing an idea management program to unleashing the full innovative potential of the company by launching and scaling KICKBOX; a proven intrapreneurship program.

You act as a sparring partner (tactical/ strategic) towards the program lead of the innovation program (aka Innovation Manager/ Head of Innovation)
- Consulting your customers on how to deploy KICKBOX best and how to bring corporate innovation to success.
- Building and maintaining strong, long-lasting relationships with customers.
- Customizing and facilitating a seamless onboarding experience by conducting interactive trainings and workshops.
- Proactively managing your customer portfolio to ensure an unique customer experience resulting in high renewal rates and growing accounts.
- Analyzing customer data and feedback to (co-)create customized solutions and identify areas for improvement.
- Taking commercial responsibility - supported by rready's Account Executives - to develop your customers.
- Measuring and reporting on key metrics, such as customer satisfaction, retention, and growth.

You act as voice of the customer within rready and collaborate closely with Customer Support (aka you-better-listen-to-me)
- Collaborating with other teams to resolve customer issues and improve the overall customer experience and ensure seamless delivery of solutions.
- You work hand-in-hand with your sister team, Customer Support, to respond timely to all needs; from operative to strategic customer desires.
- Acting as a voice of customer towards internal teams to drive relevant product improvements and ensure a powerful communication.
- Taking an active role in shaping our company culture and help us build an amazing place that you love to go to work to.

**Requirements**:
have +3 years of full-time work experience in Customer Success, Consulting or/and Innovation Management, preferably in a B2B SaaS environment

have a solid understanding of corporate innovation and its role in business

have a hands-on mentality and a can-do attitude

strong stakeholder management skills; empathic listener and persuasive communicator

have worked with methods such as Design Thinking, Lean Startup or/and Intrapreneurship

are ambitious, resilient, and highly motivated

have a startup mindset or even already worked in a startup

are fluent in English

German is a big advantage, other languages are a plus
- ️ Are looking for a typical 9-to-5 job;
- ️ Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult, advice, and support our customers;
- ️ Still think ‘KICKBOX’ is only a sport.

**Benefits**:
We believe in ownership from day one and empower each and everyone in our team to take on responsibility.

A full-time position remotely from anywhere in the world with potential visits to our headquarter in Zurich, Switzerland.

Flexible working hours and hybrid work set-up.

A yearly team offsite in locations such as Greece, Italy, or Germany to celebrate our uniqe rready spirit.

An adventurous startup journey and a business to scale.

An excellent opportunity to learn new skills, meet interesting people daily and dive into new topics.

25 days of paid vacation per year.

2. First Interview
3. Second Interview
4. Assessment Center
(Show us your skills by solving our innovation & customer success challenge)
5. Reference Call
6. Finally, be part of our success story.

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