Customer Success Manager
vor 3 Wochen
We are looking for a passionate, ambitious, and self-motivated Customer Success Manager to join our Customer team.
By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia.
We create innovation results - proven, structured, and repeatable.
If you have a self-starter mentality and want to work with enterprise customers on a tactical and strategic level, read on.
Tasks
You’re the innovation program expert to the customer. Your main goal is to be their partner in crime to launch, implement, and scale innovation programs within the company. Your job ranges from scoping and implementing an idea management program to unleashing the full innovative potential of the company by launching and scaling KICKBOX; a proven intrapreneurship program.
You act as a sparring partner (tactical/ strategic) towards the program lead of the innovation program (aka Innovation Manager/ Head of Innovation)
- Consulting your customers on how to deploy KICKBOX best and how to bring corporate innovation to success.
- Building and maintaining strong, long-lasting relationships with customers.
- Customizing and facilitating a seamless onboarding experience by conducting interactive trainings and workshops.
- Proactively managing your customer portfolio to ensure an unique customer experience resulting in high renewal rates and growing accounts.
- Analyzing customer data and feedback to (co-)create customized solutions and identify areas for improvement.
- Taking commercial responsibility - supported by rready's Account Executives - to develop your customers.
- Measuring and reporting on key metrics, such as customer satisfaction, retention, and growth.
You act as voice of the customer within rready and collaborate closely with Customer Support (aka you-better-listen-to-me)
- Collaborating with other teams to resolve customer issues and improve the overall customer experience and ensure seamless delivery of solutions.
- You work hand-in-hand with your sister team, Customer Support, to respond timely to all needs; from operative to strategic customer desires.
- Acting as a voice of customer towards internal teams to drive relevant product improvements and ensure a powerful communication.
- Taking an active role in shaping our company culture and help us build an amazing place that you love to go to work to.
**Requirements**:
have +3 years of full-time work experience in Customer Success, Consulting or/and Innovation Management, preferably in a B2B SaaS environment
have a solid understanding of corporate innovation and its role in business
have a hands-on mentality and a can-do attitude
strong stakeholder management skills; empathic listener and persuasive communicator
have worked with methods such as Design Thinking, Lean Startup or/and Intrapreneurship
are ambitious, resilient, and highly motivated
have a startup mindset or even already worked in a startup
are fluent in English
German is a big advantage, other languages are a plus
- ️ Are looking for a typical 9-to-5 job;
- ️ Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult, advice, and support our customers;
- ️ Still think ‘KICKBOX’ is only a sport.
**Benefits**:
We believe in ownership from day one and empower each and everyone in our team to take on responsibility.
A full-time position remotely from anywhere in the world with potential visits to our headquarter in Zurich, Switzerland.
Flexible working hours and hybrid work set-up.
A yearly team offsite in locations such as Greece, Italy, or Germany to celebrate our uniqe rready spirit.
An adventurous startup journey and a business to scale.
An excellent opportunity to learn new skills, meet interesting people daily and dive into new topics.
25 days of paid vacation per year.
2. First Interview
3. Second Interview
4. Assessment Center
(Show us your skills by solving our innovation & customer success challenge)
5. Reference Call
6. Finally, be part of our success story.
-
Customer Success Manager
Vor 5 Tagen
Home Office, Schweiz hakuna AG VollzeitWir sind ein junges Software-as-a-Service Unternehmen und suchen eine motivierte Person als Customer Success Manager, die unser Team verstärkt und dazu beiträgt, die Zufriedenheit unserer Kunden zu erhöhen. Als Customer Success Manager bist du verantwortlich für die Gewinnung, Betreuung und Entwicklung von Kundenbeziehungen, um deren Erfolg und...
-
Customer Success Manager
Vor 5 Tagen
Home Office, Schweiz rready VollzeitWe are looking for a passionate, ambitious, and self-motivated Customer Success Manager to join our Customer team.By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia.We create innovation results - proven, structured, and repeatable.If you have a...
-
Customer Success Manager
Vor 6 Tagen
Home Office, Schweiz Legartis Technology AG Vollzeit**Das Legartis Customer Success Team wächst!** **------------------------------------------------** 100%, Festanstellung, Schweiz (hybrid) oder Deutschland (remote) Willkommen in der Zukunft des Rechts! Suchst Du als Customer Success Spezialist:in eine neue Herausforderung? Hast Du eine unerschütterliche Neugier für innovative Technologien? Möchtest...
-
Customer Success Manager
Vor 5 Tagen
Home Office, Schweiz LimeFlight VollzeitHi, we are LimeFlight, the SaaS inflight logistics solution designed for airlines. With cutting-edge technology, LimeFlight enables airlines to contribute substantially to a zero-waste future by drastically reducing food waste, fuel consumption, and, most importantly, CO2 emissions. Our commitment to transforming the way aviation services are delivered is at...
-
Customer Success Manager
Vor 5 Tagen
Home Office, Schweiz Legartis Technology AG Vollzeit**Das Legartis Customer Success Team wächst**** **100%, Festanstellung, Schweiz (hybrid) oder Deutschland (remote)Willkommen in der Zukunft des Rechts Suchst Du als Customer Success Spezialist:in eine neue Herausforderung? Hast Du eine unerschütterliche Neugier für innovative Technologien? Möchtest Du Teil eines brillanten Teams werden? Dann lass uns...
-
Customer Success Manager
vor 1 Woche
Home Office, Schweiz Autodesk VollzeitJob Requisition ID # - 23WD73794 The first Forma offering combines Spacemaker's AI and predictive analytics engine for early-stage architectural design and urban planning with conceptual modeling tools, along with other new capabilities. This new cloud offering transforms the BIM process by providing powerful tools to help architects reimagine early design...
-
Customer Success Manager
vor 2 Monaten
Home Office, Schweiz hakuna AG VollzeitWir sind ein junges Software-as-a-Service Unternehmen und suchen eine motivierte Person als Customer Success Manager, die unser Team verstärkt und dazu beiträgt, die Zufriedenheit unserer Kunden zu erhöhen. Als Customer Success Manager bist du verantwortlich für die Gewinnung, Betreuung und Entwicklung von Kundenbeziehungen, um deren Erfolg und...
-
Innovation Catalyst
vor 2 Monaten
Home Office, Schweiz rready VollzeitWe are looking for a passionate, ambitious, and self-motivated Innovation Catalyst and Customer Success Manager to join our growing Customer team. By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia. We create market leaders by enabling employees to...
-
Innovation Catalyst
vor 3 Wochen
Home Office, Schweiz rready VollzeitWe are looking for a passionate, ambitious, and self-motivated Innovation Catalyst and Customer Success Manager to join our growing Customer team. By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia. We create market leaders by enabling employees to...
-
Customer Success
Vor 5 Tagen
Home Office, Schweiz SHERPANY VollzeitSherpany ist ein im 2012 gegründetes, international ausgerichtetes Unternehmen mit Hauptsitz in Zürich. Unsere Mission ist einfach: Wir geben unseren Kundinnen und Kunden Zeit zurück. Mit unserer Cloud/SaaS-Lösung digitalisieren wir das Sitzungsmanagement und erleichtern damit die Entscheidungsprozesse von Führungsgremien in ganz Europa.AufgabenDu bist...
-
Customer Success Manager, Emea
Vor 5 Tagen
Home Office, Schweiz Cloud Academy, Inc. VollzeitNOTE:THIS IS A 100% REMOTE POSITION FROM ANYWHERE IN EUROPE; APPLICANTS MUST BE COMPLETELY BUSINESS FLUENT IN ENGLISH.Cloud Academy is a hyper-growth upskilling and reskilling SaaS company, focused on enabling enterprise customers to have full transparency and control over their tech workforce skills readiness. In a rapidly changing cloud technical landscape...
-
Project Manager Implementation/customer Success
vor 2 Wochen
Home Office, Schweiz LimeFlight VollzeitHi, we are LimeFlight, the SaaS inflight logistics solution designed for airlines. With cutting-edge technology, LimeFlight enables airlines to contribute substantially to a zero-waste future by drastically reducing food waste, fuel consumption, and, most importantly, CO2 emissions. Our commitment to transforming the way aviation services are delivered is at...
-
Project Manager Implementation/customer Success
Vor 5 Tagen
Home Office, Schweiz LimeFlight VollzeitHi, we are LimeFlight, the SaaS inflight logistics solution designed for airlines. With cutting-edge technology, LimeFlight enables airlines to contribute substantially to a zero-waste future by drastically reducing food waste, fuel consumption, and, most importantly, CO2 emissions. Our commitment to transforming the way aviation services are delivered is at...
-
Customer Success Manager, Emea
vor 3 Wochen
Home Office, Schweiz Cloud Academy, Inc. VollzeitNOTE: THIS IS A 100% REMOTE POSITION FROM ANYWHERE IN EUROPE; APPLICANTS MUST BE COMPLETELY BUSINESS FLUENT IN ENGLISH. Cloud Academy is a hyper-growth upskilling and reskilling SaaS company, focused on enabling enterprise customers to have full transparency and control over their tech workforce skills readiness. In a rapidly changing cloud technical...
-
Customer Success Manager B2B Saas
vor 3 Wochen
Home Office, Schweiz Spacewise AG VollzeitSpacewise is a B2B proptech SaaS company that offers a multi-channel leasing and productivity platform for retail space, promotional space and other IRL touchpoints. Our digital workflows and 1-click leases help leasing teams to free up time spent on managing leases and have their spaces/units bookable 24/7 over their own branded booking portal or a...
-
Customer Success Manager B2B Saas
vor 3 Wochen
Home Office, Schweiz Spacewise AG VollzeitSpacewise is a B2B proptech SaaS company that offers a multi-channel leasing and productivity platform for retail space, promotional space and other IRL touchpoints. Our digital workflows and 1-click leases help leasing teams to free up time spent on managing leases and have their spaces/units bookable 24/7 over their own branded booking portal or a...
-
Customer Success
vor 1 Woche
Home Office, Schweiz SHERPANY VollzeitSherpany ist ein im 2012 gegründetes, international ausgerichtetes Unternehmen mit Hauptsitz in Zürich. Unsere Mission ist einfach: Wir geben unseren Kundinnen und Kunden Zeit zurück. Mit unserer Cloud/SaaS-Lösung digitalisieren wir das Sitzungsmanagement und erleichtern damit die Entscheidungsprozesse von Führungsgremien in ganz Europa. Aufgaben Du...
-
Customer Success Manager
vor 1 Woche
Home Office, Schweiz LimeFlight VollzeitHi, we are LimeFlight, the SaaS inflight logistics solution designed for airlines. With cutting-edge technology, LimeFlight enables airlines to contribute substantially to a zero-waste future by drastically reducing food waste, fuel consumption, and, most importantly, CO2 emissions. Our commitment to transforming the way aviation services are delivered is at...
-
Customer Success
Vor 5 Tagen
Home Office, Schweiz ServiceOcean Vollzeit**Deine Aufgaben**:- Du analysierst die Kennzahlen in unserer Software sowie auftretende Fehler- Du bist Hauptansprechpartner für unsere Bestandskunden und stellst sicher, dass sie maximalen Nutzen aus unserer selbst entwickelten Software ziehen- Du beantwortest technische Fragen zur Nutzung der Software - ob telefonisch oder über den Helpdesk - und bist...
-
Customer Success Manager
vor 3 Wochen
Home Office, Schweiz Eturnity VollzeitMit unseren Softwarelösungen, die wir für Unternehmen aus der Solar - und Heizungsbranche sowie für Energieversorger entwickeln, leisten wir einen Beitrag zu einer raschen und effizienten Energiewende. Die Eturnity Lösung ermöglicht einen modernen Beratungs - und Verkaufsprozess für Erneuerbare Energiesysteme, der gleichzeitig effizienter und...
