Project Manager Implementation/customer Success

vor 7 Monaten

Home Office, Schweiz LimeFlight Vollzeit

Hi, we are LimeFlight, the SaaS inflight logistics solution designed for airlines. With cutting-edge technology, LimeFlight enables airlines to contribute substantially to a zero-waste future by drastically reducing food waste, fuel consumption, and, most importantly, CO2 emissions. Our commitment to transforming the way aviation services are delivered is at the heart of everything we do.

**Position Overview**

We are seeking a highly skilled and motivated Implementation / Customer Project Manager to join our dynamic team at LimeFlight. You will play a pivotal role in coordinating, implementing, and overseeing projects to ensure successful delivery and long-term customer success. You will collaborate with internal and external stakeholders, manage budgets, timelines, and resources, and ensure effective communication from the integration project to regular customer success meetings.

In the context of implementation and customer success at LimeFlight, your primary responsibilities will encompass:

- Utilize project management tools to keep track of internal and, for smaller projects, external tasks.
- Coordinate with customers to ensure alignment, progress and overall customer satisfaction.
- Monitor project budgets and ensure adherence to financial constraints.
- Define project timelines, budgets, and roadmaps.
- Manage change requests and ensure proper documentation and approval.
- Oversee time tracking across the team.
- Act as the primary point of contact for your customer's inquiries.
- Address questions and tasks directly or delegate to appropriate team members and track progress.
- Conduct training sessions and workshops to educate customers on product features and best practices.
- Create a foundation for invoice creation based on project deliverables.
- Manage and escalate any issues or roadblocks as needed.
- Schedule, coordinate and run meetings like project meetings, regular customer success calls, yearly training, and management meetings, ensuring the right resources are present.
- Write detailed meeting minutes to document discussions and action items.
- Willingness to travel multiple months per year, sometimes for weeks at a time.

**A bit about your experience**
- Minimum of 3-5 years of experience in IT Project Management.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office Suite.
- Proven track record of successfully managing complex projects from initiation to completion.
- Excellent organizational skills with a keen attention to detail.
- Proficiency in project management tools and software.
- Demonstrated ability to manage budgets and monitor financial aspects of projects.

**A bit about your attributes**
- Exceptional time management and organizational skills.
- Structured and methodical approach to problem-solving.
- Ability to work efficiently in a dynamic and fast-paced environment.
- Open communication style and willingness to collaborate.
- Assertive in addressing challenges and finding solutions.
- Experience in a remote working environment.

**What do we offer***:

- **Remote only**: You will be working remotely on a permanent basis. We fully embrace the remote working culture and the whole company is working in a distributed asynchronous fashion.
- ** International flair**: For us, it’s normal to travel to meet customers and work with very cross-cultural international teams across the globe. This is an essential part of the airline industry, we live and embrace this mindset and culture.
- ** Awesome team events**: We organize regular team retreats to foster our team spirit. The whole team meets in a location (e.g. last event was in Vienna) and spends multiple days together with fun activities (bouldering, VR gaming, solving escape rooms, etc.).
- ** Purpose**: Our vision is to accelerate the transition into a zero-waste future for airlines. We are not here to take part, we want to take over and you will be an essential part of our mission
- ** Impact and scale**: In our SaaS software we manage more than 100 million passengers a year, thousands of flights per day, and thousands of users in every possible time zone. Small changes in our mission-critical software can have a huge global impact.
Hands-on mentality: You will get your hands dirty very quickly and you will be active in projects in your first week. We want you to take responsibility and ownership very early on to make an impact.

If you're passionate about aviation, technology, and the pursuit of progress, LimeFlight is the place for you. We invite you to join our team of forward-thinkers and industry trailblazers who are working together to shape the future of aviation.

Stay connected with us to discover more about our vibrant work culture and exciting opportunities at **career.limeflight

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