Customer Service
vor 3 Wochen
We are looking for a passionate, ambitious, and self-motivated Customer Service & Support Manager to join our Customer team.
By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia.
We create innovation results - proven, structured, and repeatable.
If you have a problem-solver mentality and want to support enterprise customers on a operational level, read on.
Tasks
As a Customer Service & Support Manager at rready, you'll be instrumental in ensuring our corporate clients receive exceptional operative support and guidance to maximize their experience with our innovation management solutions. You assist corporates such as Tetra Pak or Roche in a timely matter on operational tasks and technical issues.
- Serve as the primary point of contact for clients seeking assistance with operational tasks, such as designing marketing campaigns, ordering merchandising, and navigating technical difficulties with our software.
- Manage and prioritize incoming support requests, ensuring timely resolution and effective communication with clients.
- Work closely with internal teams, including product development and sales, to address client issues and improve the overall customer experience.
- Identify opportunities for process improvements and efficiencies within the customer support function.
- Track and analyze customer support metrics, such as response times and customer satisfaction scores, to drive continuous improvement.
**Requirements**:
- have proven experience in a customer service or support management role, preferably in a B2B SaaS environment.
- are fluent in English and strong German skills (B2+)
- are excellent in communication and problem-solving skills, with a customer-centric mindset.
- have a technical understanding and familiarity with software support processes.
- have the ability to thrive in a fast-paced, high-pressure Startup environment while maintaining a focus on delivering quality support to clients.
- have a hands-on mentality and a can-do attitude
- ️ Are looking for a typical 9-to-5 job;
- ️ Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult, advice, and support our customers;
- ️ Still think ‘KICKBOX’ is only a sport.
**Benefits**:
We believe in ownership from day one and empower each and everyone in our team to take on responsibility.
A full-time position remotely from anywhere in the world.
A yearly team offsite in locations such as Greece, Italy, or Germany to celebrate our uniqe rready spirit.
An adventurous startup journey and a business to scale.
An excellent opportunity to learn new skills, meet interesting people daily and dive into new topics.
Competitive salary and comprehensive benefits package.
25 days of paid vacation per year.
2. First Interview
3. Second Interview
4. Assessment Center
(Show us your skills by solving our innovation & customer success challenge)
5. Reference Call
6. Finally, be part of our success story.
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