Leadership Opportunity: Enhance Customer Experience in Travel Retail
vor 3 Wochen
We are seeking a highly motivated Learning & Development Project Leader to drive customer experience improvement in our Travel Retail Europe region.
The ideal candidate will contribute to enhancing product knowledge and sales techniques among field teams, collaborating with Field Supervisors, Marketing, and business partners' training departments. This role is based in Geneva (Plan-les-Ouates), Switzerland, and reports directly to the Learning & Development Manager for Travel Retail EMEA & Americas.
Main Responsibilities:- Content Creation: Develop and update comprehensive training toolkits for quarterly use, including PowerPoint presentations, cheat sheets, product novelties, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies.
- Digital L&D Tools: Design and edit digital learning and development tools, including video content from filming to post-production and editing, and create engaging content for internal social media platforms or other digital channels.
- Train-the-Trainer Modules: Create structured and practical TTT programs aimed at empowering in-market field managers & trainers, equipping them with necessary tools and knowledge to deliver consistent, high-quality training.
- BA Certification Rollout Modules: Develop specialized training modules to support the Beauty Advisor (BA) certification program, including onboarding materials, skill assessments, and performance evaluation tools to ensure seamless rollout and consistent understanding across markets.
- Online Training: Lead facilitation of monthly onboarding sessions for new joiners and quarterly training on product novelties, ensuring engaging and interactive sessions catering to diverse learners across multiple regions.
- In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (e.g., UK, Nordics, Germany) to reinforce knowledge and service standards related to certification, collaborating closely with local teams to identify training needs.
- Collaborative TTT Sessions: Co-facilitate twice-yearly Train-the-Trainer sessions with the L&D Manager, supporting continuous upskilling of in-market fields and aligning them with company standards and strategies.
- At least 2 years of experience in a similar role, preferably in the beauty industry.
- Previous experience working in a retail environment, preferably on the shop floor, with direct customer interaction and sales responsibilities.
- Fluent in English; French is an asset.
- Excellent knowledge of design software (Adobe Creative Suite, Canva, etc.) and ability to translate complex ideas into engaging visuals.
- Proficiency in Microsoft tools and digital media platforms.
- Strong creative thinking and problem-solving skills.
- Excellent public speaking and interpersonal skills.
- High level of autonomy and proactivity.
- Permanent contract.
- Starting date: ASAP.
- Estimated salary range: CHF 60,000 - 80,000 per annum, depending on experience.
- Travel requirements: Up to 10% travel within Europe.
- Location: Geneva (Plan-les-Ouates), Switzerland.
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