Customer Experience Project Leader Export Specialist

vor 1 Monat


PlanlesOuates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

Customer Experience Project Leader Export

The Groupe L'OCCITANE is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. With a strong commitment to sustainability and a nature-positive vision, the company operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores.

As a Customer Experience Project Leader Export, you will be responsible for ensuring operational excellence and delivering an exceptional customer experience across dedicated markets in the EMEA region. This involves collaborating with sales, digital, and marketing teams to develop 360-degree plans that meet the needs of each market.

Main Responsibilities:

  • Lead country follow-up on dedicated markets, gathering market needs and developing strong internal collaborations.
  • Contribute to animating the Retail community and proposing ideas for better engagement.
  • Follow up on dedicated markets' performance, analyzing monthly results and KPIs to identify business needs.
  • Focus on improving Conversion and NPS in stores.
  • Prioritize and coordinate Retail Operations projects & roll out for your dedicated markets in the EMEA region.
  • Animate and ensure the exchanges of best practices and potential optimizations on retail operations practices across the BU.
  • Coordinate the exchanges of best practices across the BU on retail staff management / motivation / retention.
  • Partner with local Retail Managers, L&D Managers, and HR Managers to elaborate action plans to reduce turnover.

Requirements:

  • +3 years' experience in operational marketing (customer experience, marketing required)
  • Fluent in English & any other language is a plus
  • You have business acumen & structured thinking with good analytical skills
  • You are flexible and able to adapt in various environments
  • You are comfortable with organizing, planning & multitasking approach
  • You are able to connect and influence with customers, partners, suppliers & colleagues across functions in a multicultural environment
  • You are creative, flexible & service-oriented
  • You are comfortable with public speaking and have excellent communication skills
  • You are comfortable with Learning Management System, PPT, Excel, and Word
  • You are willing to travel up to 25%

What We Offer:

  • Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
  • Working with passionate colleagues coming from all over the world
  • A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
  • Internal mobility opportunities
  • Monthly allocation & discount for store products
  • Attractive Social Insurances coverage
  • 5 weeks annual leaves & 3 extra-days offered as public holidays
  • Flexible and hybrid work arrangement
  • Attractive Parental Leave Policy
  • Public transport allowance


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