IT Support Specialist

vor 2 Wochen


PlanlesOuates, Genf, Schweiz PSiDEO SA Vollzeit
Job Description

We are seeking an experienced and skilled IT support specialist to join our team at PSiDEO SA. As a key member of our infrastructure engineering team, you will be responsible for delivering first and second level IT support services to our international customers.

Key Responsibilities:
  • Qualify and resolve incidents in a timely and efficient manner
  • Manage service requests from international customers via various communication channels
  • Collaborate with users to provide technical support and training on new hardware and software applications
  • Work closely with our infrastructure engineering team to implement IT solutions related to infrastructure and customer business applications
Requirements:
  • HES or Bachelor's degree in Computer Science, Communication Systems, or Telecommunication
  • Previous experience in IT support with a focus on technical domains such as Windows infrastructure management
  • Excellent communication skills with the ability to convey complex technical information to non-technical stakeholders
  • Fluency in English and French: spoken and written
  • Structured approach with a focus on problem-solving and continuous improvement
About the Role

This is a challenging and rewarding opportunity for an experienced IT professional to join our dynamic team at PSiDEO SA. You will have the opportunity to work on exciting projects, develop your skills, and contribute to the growth and success of our organization.



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