Customer Experience Project Leader Export
vor 4 Wochen
Role Overview
The Customer Experience Project Leader Export will play a crucial role in ensuring operational excellence and delivering an exceptional customer experience across the EMEA region.
This position involves leading country follow-up, developing strong collaborations with sales, digital, and marketing teams, and animating the Retail community to propose ideas for better engagement.
Main Responsibilities
- Country Follow-Up: Lead country follow-up on dedicated markets of the EMEA region, gathering market needs, and developing 360 plans in collaboration with internal teams.
- Retail Operations: Follow up on dedicated markets' performance, analyze monthly results, and KPIs to identify business needs, and prioritize Retail Operations projects for coordination and roll-out.
- Learn & Development: Elaborate action plans on training aspects, build and monitor a training calendar, and develop L&D modules and services in-store when necessary.
Requirements
- +3 years' experience in operational marketing (customer experience, marketing required)
- Fluent in English & any other language is a plus
- Business acumen & structured thinking with good analytical skills
- Flexible and able to adapt in various environments
- Comfortable with organizing, planning & multitasking approach
- Able to connect and influence with customers, partners, suppliers & colleagues across functions in a multicultural environment
- Comfortable with public speaking and excellent communication skills
- Comfortable with Learning Management System, PPT, Excel, and Word
- Willing to travel up to 25%
What We Offer:
- Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
- Working with passionate colleagues coming from all over the world
- A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
- Internal mobility opportunities
- Monthly allocation & discount for store products
- Attractive Social Insurances coverage
- 5 weeks annual leaves & 3 extra-days offered as public holidays
- Flexible and hybrid work arrangement
- Attractive Parental Leave Policy
- Public transport allowance
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