Learning & Development Project Leader Travel Retail Europe Position

Vor 4 Tagen

PlanlesOuates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

About the Role:

We are seeking a highly motivated Learning & Development Project Leader to join our team in Travel Retail Europe. As a key member of our Learning & Development team, you will play a crucial role in driving product knowledge and sales techniques to our field teams, collaborating with Field Supervisors, Marketing, and business partners training departments.

Main Responsibilities:

  • Content Creation (60%): Develop and update comprehensive training toolkits for quarterly use, including PowerPoint presentations, cheat sheets, product novelties, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies.
  • Digital L&D Tools: Design and edit digital learning and development tools, including video content (from filming to post-production and editing), and create engaging content for internal social media platforms or other digital channels.
  • Train-the-Trainer (TTT) Modules: Create structured and practical TTT programs aimed at empowering in-market field managers & trainers, ensuring that they have the necessary tools and knowledge to deliver consistent, high-quality training.
  • BA Certification Rollout Modules: Develop specialized training modules to support the Beauty Advisor (BA) certification program, including onboarding materials, skill assessments, and performance evaluation tools to ensure seamless rollout and consistent understanding across markets.

Training Facilitation (10%):

  • Online Training: Lead the facilitation of monthly onboarding sessions for new joiners, as well as quarterly training on product novelties. Ensure these sessions are engaging, interactive, and cater to the needs of diverse learners across multiple regions.
  • In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (e.g., UK, Nordics, Germany) to monitor and reinforce the knowledge and service standards related to certification. Collaborate closely with local teams to identify training needs and provide tailored support.
  • Collaborative TTT Sessions: Co-facilitate twice-yearly Train-the-Trainer sessions with the L&D Manager, supporting the continuous upskilling of in-market fields and aligning them with the latest company standards and strategies.

Train-the-Trainer Program (20%):

  • Bi-Annual Sessions: Design and implement bi-annual Train-the-Trainer programs for field teams, focusing on content development, training toolkits, and practical workshops. Ensure smooth organization and execution of these sessions, including logistics, materials preparation, and follow-up on participant feedback and engagement.

Certification Rollout (10%):

  • Phase 1 Rollout: Lead the initial phase of the Beauty Advisor certification rollout, focusing on top-performing stores (top doors). This includes organizing online recap sessions, creating knowledge quizzes, and conducting in-person assessments of BAs to ensure the consistent application of certification criteria.
  • Monitoring & Follow-Up: Track the progress of certification rollout, gather feedback, and ensure that BAs are adequately supported throughout the process. Collaborate with fields to identify any challenges and address them promptly.

Requirements:

  • 2+ years of experience in a similar role, ideally in the beauty industry
  • Previous experience working in a retail environment, preferably on the shop floor, with direct customer interaction and sales responsibilities
  • Fluent in English, French a plus
  • Excellent knowledge in design software (Adobe Creative Suite, Canva, etc.) and the ability to translate complex ideas into engaging and effective visuals
  • Excellent knowledge of Microsoft tools, digital & social media native
  • Strong appetite for the development of L&D tools with the ability to think out-of-the box
  • Excellent public speaker and solid oral presentation skills
  • Excellent interpersonal skills with the ability to work collaboratively across functions
  • High level of autonomy & proactivity and can-do attitude
  • Strong organizational skills with the ability to multi-task
  • At ease in an international fast-paced, entrepreneurial environment with remote & multicultural teams

What We Offer:

  • Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
  • Working with passionate colleagues coming from all over the world
  • A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
  • Internal mobility opportunities
  • Monthly allocation & discount for store products
  • Attractive Social Insurances coverage
  • 5 weeks annual leaves & 3 extra-days offered as public holidays
  • Flexible and Hybrid Work environment
  • Attractive Parental Leave Policy
  • Public transportation allowance

Contract Details:

  • Permanent Contract
  • Starting Date: ASAP
  • Travel Requirements: Willing to travel up to 10%
  • Location: Geneva (Plan-les-Ouates), Switzerland

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