IT Infrastructure Support Specialist

vor 2 Wochen


PlanlesOuates, Genf, Schweiz PSiDEO SA Vollzeit
Job Description

We are seeking an experienced IT Infrastructure Support Specialist to join our team at PSiDEO SA.

This role is based in Geneva (HQ) and Singapore, operating in more than 30 countries. As a specialist in IT infrastructure management, you will deliver first and second level IT support, qualification and resolution of incidents, and frequent interactions with international customers.

Mission

Your mission will be to provide high-quality services to users by delivering:

  • First and second-level IT support, including incident qualification and resolution
  • Service requests management for international customers
  • Frequent interactions with users via phone, email, and instant messaging

You will also work closely with our infrastructure engineering team on:

  • Management of sophisticated Windows infrastructures
  • Deployment of OS and applications using the NGIT Endpoint Management platform
  • Implementation of various IT solutions related to infrastructure and customer business applications
Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we provide a dynamic and motivating work environment, opportunities for career development, and a strong culture of innovation and continuous improvement.

Required Skills and Qualifications

To be successful in this role, you should have:

  • HES or Bachelor degree in Computer Science, Communication Systems, or Telecommunication
  • Previous experience in IT support, preferably in technical domains related to the position
  • Excellent communication skills, both technical and non-technical
  • Perfect command of French and English, spoken and written
About Us

PSiDEO SA is a leading provider of premium outsourced IT services to global customers. We offer a wide range of services, including IT as a Service, infrastructure management, and software development. Our teams operate in over 30 countries, serving international clients with expertise and reliability.


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