Senior Sales Team Lead

vor 3 Wochen

Zürich, Zürich, Schweiz Gi Group SA Vollzeit

Job Mission:

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  • ">
  • Spearhead sales initiatives by actively participating in the store's sales force and supporting management in executing business strategy.">
  • Oversee specific tasks such as CRM calling campaigns, prospect registration, and cross-selling action plans to drive sales growth.">
  • Promote exceptional customer experiences by mastering the Client Journey and assisting colleagues in creating customer emotion and desire.">
  • Maintain strong relationships with existing and prospect clients through regular engagement and effective communication.">
  • Analyze business Key Performance Indicators (KPIs) to identify areas for improvement and propose actionable plans to enhance sales performance.">
  • Ensure seamless execution of CRM tasks and calling campaigns to maximize sales potential.">
">

Main Responsibilities:

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  • ">
  • Clientelling:">
    • ">
    • Mastery of the Client Journey to create personalized customer experiences.">
    • Engagement with existing and prospect clients as per weekly plans to foster strong relationships.">
    • Effective management of sensitive sales and after-sales situations to ensure customer satisfaction.">
    • Proactive analysis of business KPIs to identify areas for improvement and propose actionable plans.">
    • Dedication to delivering impeccable service throughout the client journey.">
    • Focusing on developing and retaining existing clients and recruiting new ones to drive sales growth.">
    • Participation in sales partnerships and Out-of-Store (OTO) appointment routines to expand sales opportunities.">
    ">
  • Team Support:">
    • ">
    • Serving as a point of reference for Client Advisors on store policies and procedures.">
    • Supporting the induction of new hires to ensure smooth onboarding.">
    • Assisting in allocating duties and scheduling shifts to optimize team productivity.">
    • Ensuring adherence to safety and operational guidelines to maintain a secure work environment.">
    • Managing cash payments and the safety of goods to prevent loss or damage.">
    • Participating in shipping, receiving, and cycle counts to maintain accurate inventory levels.">
    • Handling all sales and after-sales activities to provide comprehensive support to customers.">
    ">
  • Visual Merchandising:">
    • ">
    • Adhering to display guidelines to maintain a visually appealing store environment.">
    • Reporting relevant information to store management to inform visual merchandising decisions.">
    • Participating in operational tasks as needed to support store operations.">
    ">

Key Competencies:

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  • ">
  • Exceptional sales performance and ability to meet or exceed KPIs.">
  • Strong teamwork and organizational skills to prioritize tasks effectively.">
  • Thorough understanding of store operations and CRM activities to make informed decisions.">
  • Clear and effective communication to engage with clients and colleagues alike.">
  • Ability to analyze performance KPIs and execute actionable plans to drive sales growth.">
">

About Gi Group SA:

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Gi Group SA is a leading staffing and recruitment agency that specializes in connecting top talent with businesses across various industries. With a strong presence in [Location], we offer a wide range of job opportunities to match your skills and aspirations.

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Estimated Salary:

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$60,000 - $80,000 per annum, depending on experience and qualifications.

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