Retail Sales Team Lead

Vor 5 Tagen

Zürich, Zürich, Schweiz Gi Group SA Vollzeit

Job Mission:

Support store management in executing business strategy by being an active part of the sales force.

Main Responsibilities:

Clientelling:

  • Master the Client Journey and support colleagues in creating customer emotion and desire.
  • Engage existing and prospect clients as per weekly plans.
  • Manage sensitive sales and after-sales situations.
  • Ensure proper execution of CRM tasks and calling campaigns.
  • Proactively analyze business KPIs and propose action plans.
  • Deliver impeccable service in every phase of the client journey.
  • Focus on developing and retaining existing clients and recruiting new ones.
  • Participate in sales partnerships and OTO appointment routines.

Team Support:

  • Serve as a point of reference for Client Advisors on store policies and procedures.
  • Support the induction of new hires.
  • Assist in allocating duties and scheduling shifts.
  • Ensure adherence to safety and operational guidelines.
  • Manage cash payments and the safety of goods.
  • Participate in shipping, receiving, and cycle counts.
  • Handle all sales and after-sales activities.

Visual Merchandising:

  • Follow display guidelines and report relevant information to store management.
  • Participate in operational tasks when necessary.

Key Competencies:

  • Top performer in sales and KPIs.
  • Team worker with a good sense of organization.
  • Thorough understanding of store operations and CRM activities.
  • Transparent and effective communicator.
  • Strong understanding of performance KPIs and ability to execute action plans.

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