Luxury Retail Manager

vor 1 Monat

Zürich, Zürich, Schweiz Tiffany & Co Vollzeit

Tiffany & Co. is a symbol of excellence, renowned for its exquisite designs and romantic ideals.

As an Assistant Store Manager at Tiffany & Co., you will be responsible for executing exceptional retail performance, ensuring sales and service excellence, and driving business results through key product pillars.

Your responsibilities will include:

  • Retail Excellence: Execute exceptional retail standards, reinforce sales strategy, and drive minimum targets with global, regional, and local initiatives.
  • Operational Excellence: Understand compliance, lead by example, and support back-of-house operations.
  • Team Spirit: Demonstrate collaboration, trust, integrity, fairness, and professionalism both internally and externally, and conduct daily briefs to advocate and lead by example the Tiffany cultural values.
  • Client Experience: Elevate in-store experience consistently delivering memorable moments, ensure highest levels of in-store luxury experience, and acknowledge and elevate customer issues/complaints.
  • Client Development: Deepen relationships with customers to drive lifetime loyalty and spend, cultivate new and existing customer bases with personalized interactions, and participate in events by delivering an exceptional client experience.

You will be required to have:

  • Previous retail or luxury retail experience or relevant customer-related experience (luxury hospitality, etc.).
  • Experience in people management, sales generation, and achievement of sales results.
  • Flexibility to work in various roles based on business needs (on the sales floor, operations, etc.).
  • Willingness to work non-traditional business hours including evenings, weekends, and holidays.
  • Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, PowerPoint, client-tracking systems, and Point of Sales (POS) systems.
  • Dynamic team player with the ability to positively motivate staff and network locally and regionally to build relationships.
  • Awarded gemological certification relevant to the country of work (preferred).
  • Sales experience in retail or luxury retail or relevant customer-related experience.
  • Business proficiency in German and English, but more languages will be advantageous.

In return, you will receive excellent rewards, benefits, training, and development opportunities.

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