Luxury Retail Operations Manager

Vor 3 Tagen

Zürich, Zürich, Schweiz Tiffany & Co Vollzeit

Unlock a career of luxury and excellence as our Team Manager. With over 180 years of heritage, Tiffany & Co. is renowned for its exquisite craftsmanship, timeless design, and dedication to corporate sustainability.

We're seeking a skilled and passionate professional to join our team as an Assistant Store Manager. If you have a passion for luxury retail and delivering exceptional customer experiences, we want to hear from you

About the Role

This is an exciting opportunity to lead our sales floor team, driving business results through retail excellence and operational efficiency. As Assistant Store Manager, you will be responsible for executing sales strategies, reinforcing business needs, and driving minimum targets with global, regional, and local initiatives.

Responsibilities
  • Retail Excellence - Execute exceptional retail performance to ensure sales and service execution, reinforce sales strategy, and drive minimum targets.
  • Operational Excellence - Execute exceptional operational performance to ensure quality and quantity of stock, understand compliance, and lead by example.
  • Team Spirit - Demonstrate collaboration, trust, integrity, fairness, and professionalism both internally and externally.
  • Client Experience - Elevate in-store experience consistently delivering memorable moments, ensuring highest levels of in-store luxury experience at all times.
  • Client Development - Deepen the relationship with customers to drive lifetime loyalty and spend, cultivate new and existing customer base with personalized interactions.
Qualifications

To succeed in this role, you'll need:

  • Previous retail or luxury retail experience or relevant customer-related experience (luxury hospitality, etc.).
  • Experience in people management, sales generation, and achievement of sales results.
  • Flexibility to work in various roles based on business needs (on the sales floor, operations, etc.).
  • Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems, and Point of Sales (POS) systems.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Awarded gemological certification relevant to the country of work (preferred).

The estimated salary for this position is $65,000-$90,000 per year, depending on location and experience.

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