Retail Sales Team Lead

vor 1 Tag


Zürich, Zürich, Schweiz Gi Group SA Vollzeit

Are you a skilled sales professional looking to take on a leadership role in a dynamic retail environment?

We are seeking a Retail Sales Team Lead to join our team at Gi Group SA. In this role, you will be responsible for leading and developing a team of sales professionals to achieve exceptional client experiences and drive business results.

Key Responsibilities:

  • Client-Centric Activities

In this role, you will focus on creating an exceptional client experience through:

  • Ensuring an outstanding client experience in-store
  • Cross-training and coaching the team to connect, convert, retain, and reactivate clients
  • Assisting in setting and achieving quantitative and qualitative objectives
  • Executing CRM activities to achieve retention and conversion targets
  • Utilizing digital tools in the client journey and fostering sales partnerships
  • Managing VIP and top spender clients
  • Handling delicate sales and after-sales situations
  • Team Coaching

You will also be responsible for:

  • Recruiting and retaining talent, ensuring career development and succession plans
  • Continuously assessing and coaching team skills
  • Shifting focus from transactions to relationship building
  • Conducting monthly performance reviews and providing feedback
  • Promoting a positive and professional team environment
  • Ensuring proper onboarding of new hires
  • Collaborating with Store Manager and HR on employee relations
  • Product Handling

In addition, you will be responsible for:

  • Adhering to safety and operational guidelines
  • Ensuring stock provision and proper mix
  • Safeguarding valuable products and materials
  • Conducting regular stock checks and managing product transfers
  • Store Image

You will also be responsible for maintaining a high level of store image by:

  • Maintaining visual criteria and store cleanliness
  • Planning and verifying display fittings with the In-Store Visual team
  • Key Competencies

To be successful in this role, you will need:

  • Effective management and coaching skills
  • Transparent and effective communication
  • A strong understanding of performance KPIs
  • Excellent product and storytelling knowledge
  • Fluency in English

Salary: €45,000 - €55,000 per annum based on experience. Benefits include health insurance, retirement plan, and opportunities for career growth and development within Gi Group SA.



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