Retail Leadership Specialist
Vor 4 Tagen
As a key member of our team at Gi Group SA, you will be responsible for overseeing all aspects of the flagship store in Zürich. This role requires a strong leader who can drive sales performance, develop a high-performing team, and deliver exceptional customer experiences.
About the RoleThe Flagship Store Manager will lead a team of Sales Associates, focusing on their development, sales performance, and customer service standards. Key responsibilities include:
- Leadership & Team Management:
- Hiring and training in cooperation with HR
- Team development and scheduling
- Ensuring team well-being and managing cases
- Sales & Profitability:
- Achieving sales targets and analyzing sales data
- Tracking key sales metrics
- Operational Excellence:
- Managing inventory and orders
- Ensuring store maintenance and compliance
- Preventing losses and ensuring safety at the loading point
- Customer Service:
- Resolving complaints and using feedback for improvements
- Ensuring high standards in store presentation
- Event Planning:
- Planning and executing events to drive traffic and sales
- Coordinating with marketing and other departments
- Industry Awareness:
- Staying informed about watch industry trends and innovations
- Implementing new practices to maintain competitiveness
In order to excel in this role, we are looking for a candidate with:
- Degree in Business Administration, Retail Management, Marketing, or related field preferred
- Proven senior retail management experience
- Demonstrated leadership and team management skills
- Strong track record in driving sales and achieving targets
- Experience in store operations, inventory management, and customer service
- Exceptional customer service commitment and sales skills
- Strong organizational, problem-solving, and decision-making abilities
- Excellent communication and interpersonal skills
- Proficiency in retail management software, POS systems, and Microsoft Office Suit
We estimate that the salary for this position is around CHF 80,000 - CHF 120,000 per annum, depending on qualifications and experience.
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