Retail Leadership Specialist

Vor 4 Tagen


Zürich, Zürich, Schweiz Gi Group SA Vollzeit

As a key member of our team at Gi Group SA, you will be responsible for overseeing all aspects of the flagship store in Zürich. This role requires a strong leader who can drive sales performance, develop a high-performing team, and deliver exceptional customer experiences.

About the Role

The Flagship Store Manager will lead a team of Sales Associates, focusing on their development, sales performance, and customer service standards. Key responsibilities include:

  • Leadership & Team Management:
    • Hiring and training in cooperation with HR
    • Team development and scheduling
    • Ensuring team well-being and managing cases
  • Sales & Profitability:
    • Achieving sales targets and analyzing sales data
    • Tracking key sales metrics
  • Operational Excellence:
    • Managing inventory and orders
    • Ensuring store maintenance and compliance
    • Preventing losses and ensuring safety at the loading point
  • Customer Service:
    • Resolving complaints and using feedback for improvements
    • Ensuring high standards in store presentation
  • Event Planning:
    • Planning and executing events to drive traffic and sales
    • Coordinating with marketing and other departments
  • Industry Awareness:
    • Staying informed about watch industry trends and innovations
    • Implementing new practices to maintain competitiveness

In order to excel in this role, we are looking for a candidate with:

  • Degree in Business Administration, Retail Management, Marketing, or related field preferred
  • Proven senior retail management experience
  • Demonstrated leadership and team management skills
  • Strong track record in driving sales and achieving targets
  • Experience in store operations, inventory management, and customer service
  • Exceptional customer service commitment and sales skills
  • Strong organizational, problem-solving, and decision-making abilities
  • Excellent communication and interpersonal skills
  • Proficiency in retail management software, POS systems, and Microsoft Office Suit

We estimate that the salary for this position is around CHF 80,000 - CHF 120,000 per annum, depending on qualifications and experience.



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