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Retail Store Operations Director

vor 1 Monat


Zürich, Zürich, Schweiz Gi Group SA Vollzeit

Gi Group SA is seeking a seasoned Retail Store Operations Director to oversee the flagship store in Zürich. As a key member of our team, you will be responsible for driving sales performance, developing a high-performing team, and upholding exceptional customer service standards.

About the Role

This exciting opportunity offers a unique chance to lead a dynamic retail environment and drive business growth. The ideal candidate will have a proven track record in senior retail management, leadership, and team development.

Key Responsibilities
  • Leadership & Team Management:
    • Hiring and training in collaboration with HR
    • Team development and scheduling
    • Ensuring team well-being and managing cases
  • Sales & Profitability:
    • Achieving sales targets and analyzing sales data
    • Tracking key sales metrics
  • Operational Excellence:
    • Managing inventory and orders
    • Ensuring store maintenance and compliance
    • Preventing losses and ensuring safety at the loading point
  • Customer Service:
    • Resolving complaints and using feedback for improvements
    • Ensuring high standards in store presentation
  • Event Planning:
    • Planning and executing events to drive traffic and sales
    • Coordinating with marketing and other departments
Requirements
  • Degree in Business Administration, Retail Management, Marketing, or related field (preferred)
  • Proven senior retail management experience
  • Demonstrated leadership and team management skills
  • Strong track record in driving sales and achieving targets
  • Experience in store operations, inventory management, and customer service
  • Exceptional customer service commitment and sales skills
  • Strong organizational, problem-solving, and decision-making abilities
  • Excellent communication and interpersonal skills
  • Proficiency in retail management software, POS systems, and Microsoft Office Suite
Estimated Salary Range

The estimated salary range for this position is between CHF 80,000 - CHF 110,000 per annum, depending on experience and qualifications.

About Gi Group SA

Gi Group SA is a leading recruitment agency specializing in the placement of top talent across various industries.