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Switzerland IT Support Specialist for Retail Operations

vor 1 Monat

Zürich, Zürich, Schweiz Western Union Vollzeit

Job Overview:

This role offers a unique opportunity to work as an IT support specialist, providing comprehensive support services to owned stores across Switzerland. The successful candidate will be responsible for delivering high-quality technical assistance and ensuring seamless operations in the retail environment.

Estimated Salary: 70,000 - 90,000 CHF per annum (dependent on experience)

Key Responsibilities:

  • IT Support Services: Provide level one support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
  • Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, acting as the escalation point for telecommunications issues.
  • Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
  • Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.

Scheduled Maintenance:

  • Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
  • Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
  • Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.

Requirements:

  • Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
  • Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
  • Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
  • Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
  • Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.

Benefits:

  • Annual Leave - 25 working days
  • Defined Contribution pension plan
  • Accidental policy
  • Sickness policy
  • Global Travel Policy
  • Global Employee Assistance Program