Switzerland IT Support Specialist for Retail Operations

vor 1 Monat


Zürich, Zürich, Schweiz Western Union Vollzeit

Job Overview:

This role offers a unique opportunity to work as an IT support specialist, providing comprehensive support services to owned stores across Switzerland. The successful candidate will be responsible for delivering high-quality technical assistance and ensuring seamless operations in the retail environment.

Estimated Salary: 70,000 - 90,000 CHF per annum (dependent on experience)

Key Responsibilities:

  • IT Support Services: Provide level one support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
  • Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, acting as the escalation point for telecommunications issues.
  • Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
  • Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.

Scheduled Maintenance:

  • Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
  • Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
  • Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.

Requirements:

  • Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
  • Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
  • Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
  • Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
  • Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.

Benefits:

  • Annual Leave - 25 working days
  • Defined Contribution pension plan
  • Accidental policy
  • Sickness policy
  • Global Travel Policy
  • Global Employee Assistance Program


  • Zürich, Zürich, Schweiz Rothschild & Co Bank AG Vollzeit

    Overview of RoleRothschild & Co Bank AG requires a skilled IT Operations Specialist to support its banking operations. As a key member of the IT team, you will be responsible for ensuring the availability and stability of our business applications and services.The successful candidate will take on a diverse role in IT Operations, overseeing the operation,...


  • Zürich, Zürich, Schweiz BMK Recruitment Vollzeit

    We are a leading recruitment agency, BMK Recruitment, seeking an experienced and skilled IT support specialist to fill a long-term contract position in Zurich.About the RoleThe successful candidate will work as an integral part of our client's IT team, providing top-notch technical support and assistance to ensure seamless operations. As an IT support...


  • Zürich, Zürich, Schweiz BMK Recruitment Vollzeit

    About the RoleWe are seeking a highly skilled IT support specialist to join our team on a long-term contract in Zurich.Job SummaryThe successful candidate will be responsible for managing IT incidents, resolving technical issues, and providing exceptional support to clients.Key ResponsibilitiesManage IT incidents via telephone or on-site visitsResolve...


  • Zürich, Zürich, Schweiz Quantica Capital AG Vollzeit

    About the Role: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in Zurich, Switzerland. This role is responsible for ensuring the smooth operation of our office and providing administrative support to our management and business teams.">About You: We are looking for an individual with strong...


  • Zürich, Zürich, Schweiz FIFA Vollzeit

    We are seeking a highly skilled and experienced professional to join our team as a Global Uniform Operations Specialist. This role will be based in Zurich, Switzerland.Job Description:The successful candidate will be responsible for overseeing the uniform operations for FIFA tournaments and events, ensuring smooth day-to-day and mass issuance processes. They...


  • Zürich, Zürich, Schweiz Gi Group SA Vollzeit

    Company OverviewGi Group SA is a leading recruitment agency specializing in luxury retail placements.Job DescriptionWe are seeking a highly skilled Luxury Retail Sales Specialist to join our team. As a Sales Specialist, you will be responsible for developing the client portfolio and enhancing the boutique's performance, reporting directly to the Store...


  • Zürich, Zürich, Schweiz xorlab AG Vollzeit

    xorlab AG is a Swiss cybersecurity scale-up with significant European expansion plans and global outreach ambitions. As a pioneer in cutting-edge technology, our dedicated team protects customers from phishing threats by addressing one of the most pressing cybersecurity issues.We seek an experienced Operations Support & Office Manager to play a crucial role...


  • Zürich, Zürich, Schweiz SAMSUNG ELECTRONICS Switzerland GmbH Vollzeit

    Samsung Electronics Switzerland GmbH is a leading technology company, seeking a skilled Digital Marketing Specialist to join our team in Switzerland.About the RoleAs a Digital Marketing Specialist, you will be responsible for developing and executing digital marketing campaigns across various social media channels, including Facebook, Instagram, YouTube,...


  • Zürich, Zürich, Schweiz Stone Sourcing AG Vollzeit

    Job OverviewWe are seeking an ICT Supporter to join our team at a leading IT-Services company, based in Switzerland.The role is located in Zürich, Basel, Olten, or Zug and offers a competitive salary of CHF 70-85k.About the RoleThis is an excellent opportunity for an experienced ICT professional to work on a variety of IT projects, providing first- and...


  • Zürich, Zürich, Schweiz Scandit Vollzeit

    About ScanditScandit is a leading technology company that enables businesses to automate workflows and provide actionable insights. Our mission is to create a seamless employee experience by providing top-notch tech and a people-first culture.Job SummaryWe are seeking a skilled Technical Operations Specialist to join our team in Zurich. As a hybrid role, you...


  • Zürich, Zürich, Schweiz coni+partner AG Vollzeit

    Coni+partner AG is a leading consultancy company with headquarters in Zurich and subsidiaries in Düsseldorf and Shanghai.We are seeking a highly skilled Trading Operations Specialist to join our team at an international bank in Zurich.About the RoleThis challenging position involves conducting analyses of trading processes, identifying control deficits, and...


  • Zürich, Zürich, Schweiz FIFA Vollzeit

    Global Uniform Operations SpecialistAn exciting opportunity has arisen for a highly skilled and motivated individual to join our team as a Global Uniform Operations Specialist in Zurich.About the Role:We are seeking an experienced professional with a strong understanding of logistics and international shipping best practices to lead our uniform operations...


  • Zürich, Zürich, Schweiz Rothschild & Co Bank AG Vollzeit

    About the RoleRothschild & Co Bank AG is seeking a highly skilled IT Operations Specialist to join its team. The successful candidate will play a crucial role in ensuring the availability and stability of the bank's business applications and services.Main ResponsibilitiesExecute day-to-day tasks to maintain system uptime and resolve technical issues...


  • Zürich, Zürich, Schweiz FIVE Zurich Vollzeit

    FIVE Zurich, a leading luxury hotel and resort, is seeking a highly skilled IT Systems Specialist to join its dynamic team.As an IT Systems Specialist, you will play a key role in ensuring the quality and delivery of IT systems for both the hotel and its guests. Your primary responsibility will be to support the IT Department in its efforts to provide...


  • Zürich, Zürich, Schweiz Enova Consulting Vollzeit

    About the RoleWe are seeking a highly skilled Multilingual IT Support Professional to join our team in Zurich. As an integral part of our support squad, you will provide top-notch technical assistance to our clients.Your Key Responsibilities:Provide end-user support for company-supported computers, applications, and platforms.Offer on-site support primarily...


  • Zürich, Zürich, Schweiz Enova Consulting Vollzeit

    We are seeking a highly skilled Multilingual IT Support Professional to join our team in Zurich, Switzerland.As an ideal candidate, you will have excellent communication skills and be fluent in English, German, and French. Your expertise as a help desk technician or end-user support professional will enable you to provide exceptional technical assistance to...


  • Zürich, Zürich, Schweiz Microsoft Vollzeit

    Company OverviewAt Microsoft, we are committed to cultivating an inclusive work environment that positively impacts our culture every day.We are seeking a highly skilled Data Center Operations Specialist to join our team in delivering the core infrastructure and foundational technologies for Microsoft's online services.The successful candidate will perform a...


  • Zürich, Zürich, Schweiz FIFA Vollzeit

    Unlock Your Potential in Sports ManagementFIFA seeks a highly skilled and experienced Sports Uniform Operations Specialist to join our team in Zurich.This is a permanent, full-time position offering a competitive salary of approximately $70,000 per annum, depending on experience.About the RoleWe are looking for a seasoned professional with 3-5 years of...


  • Zürich, Zürich, Schweiz Bank Julius Bär & Co. AG Vollzeit

    We are looking for a skilled IT collaboration specialist to join our team at Bank Julius Bär & Co. AG. As a system engineer with expertise in SharePoint, you will play a crucial role in shaping the future of wealth management.ResponsibilitiesWe expect you to be responsible for the operation of various SharePoint environments, ensuring seamless collaboration...


  • Zürich, Zürich, Schweiz ONE Agency | IT Recruitment Experts Vollzeit

    Job DescriptionONE Agency | IT Recruitment Experts is seeking a highly skilled Technical AEM Specialist to join our team. This role presents an exciting opportunity for individuals with a passion for content management solutions based on Adobe Experience Manager (AEM).About the RoleWe are looking for an expert in AEM who can lead and implement software...