Retail Operations Director
vor 1 Woche
We are seeking a highly experienced and skilled Retail Operations Director to lead our flagship store in Zurich. As the head of retail operations, you will be responsible for overseeing all aspects of the store's performance, including sales, customer service, and team management.
Key Responsibilities:- Leadership & Team Management:
- Hiring, training, and developing a team of sales associates
- Scheduling and managing staff rotations
- Maintaining high standards of team well-being and addressing any issues that may arise
- Sales & Profitability:
- Driving sales growth through effective merchandising, visual displays, and promotional activities
- Analyzing sales data to identify trends and areas for improvement
- Tracking key sales metrics to inform business decisions
- Operational Excellence:
- Managing inventory levels and ensuring stock accuracy
- Maintaining a clean and organized store environment
- Identifying and mitigating losses through effective security measures
- Customer Service:
- Providing exceptional customer experiences through prompt and friendly service
- Responding to customer complaints and using feedback to improve services
- Event Planning:
- Conceptualizing and executing events to drive foot traffic and sales
- Coordinating with marketing teams to promote events
- Degree in Business Administration, Retail Management, or related field
- Proven senior retail management experience
- Strong leadership and team management skills
- Ability to drive sales growth and achieve targets
- Excellent communication and interpersonal skills
The estimated salary for this role is between CHF 80,000 and CHF 120,000 per annum, depending on experience.
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