Team Leader

vor 3 Wochen

Zürich, Zürich, Schweiz Tiffany & Co. Vollzeit

Job Responsibilities

  • Drive Retail Excellence by executing exceptional retail performance, ensuring sales and service execution, and reinforcing sales strategy.
  • Execute Operational Excellence by ensuring quality and quantity of stock, understanding compliance, and leading by example.
  • Lead Team Spirit by demonstrating collaboration, trust, integrity, fairness, and professionalism, and reinforcing daily coaching sessions.
  • Deliver Client Experience by consistently elevating in-store experience, ensuring luxury presentation, behavior, and hospitality, and acknowledging customer issues.
  • Deepen Client Development by cultivating new and existing customer relationships, driving business through key product pillars, and participating in events.

Requirements

  • Previous retail or luxury retail experience, or relevant customer-related experience.
  • Experience in people management, sales generation, and achieving sales results.
  • Flexibility to work in various roles, including non-traditional business hours.
  • Excellent communication skills, both verbal and written, and interpersonal skills using positive leadership models.
  • Proficiency in Microsoft Office, client tracking systems, and Point of Sales systems.
  • Dynamic team player with ability to positively motivate staff and build relationships.
  • Awarded gemological certification relevant to the country of work (preferred).
  • Business proficiency in German and English, with additional languages advantageous.

Tiffany & Co. employs innovative, collaborative, and positive people who are passionate about luxury, sales, and customer service. In return, Tiffany employees receive excellent rewards, benefits, and training and development opportunities.

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