Store Team Lead

vor 4 Wochen

Zürich, Zürich, Schweiz Gi Group SA Vollzeit
Job Mission:

As a key member of the Gi Group SA team, the Store Team Lead will play a vital role in executing business strategy by leading the team to enhance client engagement and connection. The successful candidate will ensure budget and target achievement through the team and drive strategic performance KPIs.

Main Responsibilities:

Client-Centric Activities:

- Ensure an exceptional client experience in-store by providing personalized service and support.
- Coach the team to connect, convert, retain, and reactivate clients through effective communication and relationship-building skills.
- Assist in setting and achieving quantitative and qualitative objectives, ensuring alignment with company goals.
- Execute CRM activities to achieve retention and conversion targets, utilizing digital tools to enhance the client journey.
- Manage VIP and top spender clients, providing exceptional service and ensuring their needs are met.
- Handle delicate sales and after-sales situations with tact and professionalism.

Team Coaching:

- Recruit and retain talent, ensuring career development and succession plans are in place.
- Continuously assess and coach team skills, providing feedback and guidance to improve performance.
- Shift focus from transactions to relationship building, fostering a positive and professional team environment.
- Conduct monthly performance reviews, providing constructive feedback and coaching opportunities.
- Collaborate with Store Manager and HR on employee relations, ensuring a positive and productive work environment.

Product Handling:

- Adhere to safety and operational guidelines, ensuring a secure and efficient work environment.
- Ensure stock provision and proper mix, maintaining a well-stocked and visually appealing store.
- Safeguard valuable products and materials, preventing loss and damage.
- Conduct regular stock checks, managing product transfers and inventory levels.

Store Image:

- Maintain visual criteria and store cleanliness, ensuring a welcoming and professional environment.
- Plan and verify display fittings with the In-Store Visual team, creating an engaging and attractive store experience.

Key Competencies:

- Effective management and coaching skills, with the ability to lead and develop a high-performing team.
- Transparent and effective communication, with the ability to articulate vision and goals clearly.
- Strong understanding of performance KPIs, with the ability to analyze and improve results.
- Excellent product and storytelling knowledge, with the ability to engage and inspire clients.
- Fluency in English, with the ability to communicate effectively with clients and colleagues.

Branche: Anderes

Funktion: Einzelhandelsverkauf

Führungsperson: Nein

Anstellungsart: Festanstellung

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