Sales Team Leader
vor 9 Stunden
We are seeking a Sales Team Leader to join our team at Gi Group SA. As a key member of our store operations, you will be responsible for leading and motivating our sales team to achieve exceptional client experiences and drive business growth.
Key Responsibilities- Client-Centric Activities:
- Ensure an exceptional client experience in-store.
- Coach the team to connect, convert, retain, and reactivate clients.
- Assist in setting and achieving quantitative and qualitative objectives.
- Execute CRM activities to achieve retention and conversion targets.
- Utilize digital tools in the client journey and foster sales partnerships.
- Manage VIP and top spender clients.
- Handle delicate sales and after-sales situations.
- Team Coaching:
- Recruit and retain talent, ensuring career development and succession plans.
- Continuously assess and coach team skills.
- Shift focus from transactions to relationship building.
- Conduct monthly performance reviews and provide feedback.
- Promote a positive and professional team environment.
- Ensure proper onboarding of new hires.
- Collaborate with Store Manager and HR on employee relations.
- Product Handling:
- Adhere to safety and operational guidelines.
- Ensure stock provision and proper mix.
- Safeguard valuable products and materials.
- Conduct regular stock checks and manage product transfers.
- Store Image:
- Maintain visual criteria and store cleanliness.
- Plan and verify display fittings with the In-Store Visual team.
- Effective management and coaching skills.
- Transparent and effective communication.
- Strong understanding of performance KPIs.
- Excellent product and storytelling knowledge.
- Fluency in English.
- A competitive salary of $60,000 per annum.
- An opportunity to work with a dynamic team at Gi Group SA.
- The chance to develop your leadership skills and advance your career.
- A comprehensive benefits package, including health insurance and retirement savings plan.
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