Sales Team Leader

vor 9 Stunden


Zürich, Zürich, Schweiz Gi Group SA Vollzeit
About the Role

We are seeking a Sales Team Leader to join our team at Gi Group SA. As a key member of our store operations, you will be responsible for leading and motivating our sales team to achieve exceptional client experiences and drive business growth.

Key Responsibilities
  • Client-Centric Activities:
    • Ensure an exceptional client experience in-store.
    • Coach the team to connect, convert, retain, and reactivate clients.
    • Assist in setting and achieving quantitative and qualitative objectives.
    • Execute CRM activities to achieve retention and conversion targets.
    • Utilize digital tools in the client journey and foster sales partnerships.
    • Manage VIP and top spender clients.
    • Handle delicate sales and after-sales situations.
  • Team Coaching:
    • Recruit and retain talent, ensuring career development and succession plans.
    • Continuously assess and coach team skills.
    • Shift focus from transactions to relationship building.
    • Conduct monthly performance reviews and provide feedback.
    • Promote a positive and professional team environment.
    • Ensure proper onboarding of new hires.
    • Collaborate with Store Manager and HR on employee relations.
  • Product Handling:
    • Adhere to safety and operational guidelines.
    • Ensure stock provision and proper mix.
    • Safeguard valuable products and materials.
    • Conduct regular stock checks and manage product transfers.
  • Store Image:
    • Maintain visual criteria and store cleanliness.
    • Plan and verify display fittings with the In-Store Visual team.
Requirements
  • Effective management and coaching skills.
  • Transparent and effective communication.
  • Strong understanding of performance KPIs.
  • Excellent product and storytelling knowledge.
  • Fluency in English.
What We Offer
  • A competitive salary of $60,000 per annum.
  • An opportunity to work with a dynamic team at Gi Group SA.
  • The chance to develop your leadership skills and advance your career.
  • A comprehensive benefits package, including health insurance and retirement savings plan.

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