Global Service and Aftersales Program Manager

vor 2 Wochen


Männedorf, Zürich, Schweiz Tecan Vollzeit

Job Overview

We are seeking a highly skilled Global Service and Aftersales Program Manager to join our team at Tecan. As a key member of our organization, you will play a crucial role in ensuring the success of service concept development for new platforms, products, and derivatives.

About the Role

The successful candidate will be responsible for coordinating effective and efficient service contributions during the development phase, developing and implementing service strategies to enhance customer satisfaction, and optimizing profitability.

Key Responsibilities:

  • Develop, realize, and launch service concepts for new platforms and products in close collaboration with customers and internal stakeholders.
  • Establish service project plans with clear deliverables and timelines.
  • Coordinate and manage stakeholders, both internal and external (including customers, R&D, etc.).
  • Lead regular meetings, manage agendas, document action items, and ensure project documentation with all stakeholders.
  • Ensure smooth transfer from development to series phase with all relevant parties.
  • Lead service contract scope and commercial negotiations related to Service & Aftersales within the Partnering Business.
  • Manage customer success for all service-related topics and represent Tecan in quarterly business reviews.
  • Provide service sales forecasts in alignment with corporate financial guidelines and manage tactical pricing within existing contracts.

About You

To succeed in this role, you will require a Master's degree or equivalent in a technical or scientific field, as well as additional qualifications in project management or process management. At least 5 years of relevant experience, including cross-functional R&D projects, customer interactions & management, and service experience is essential.

What We Offer

Tecan offers a comprehensive compensation and benefits package, as well as opportunities for career growth and professional development. Our unique company culture is built on trust, highest standards, and ambition, providing a positive and empowering environment where our employees can grow and bring their passion and talent to work.

Salary Information

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.



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