Technical Support Specialist

vor 4 Wochen

Männedorf, Schweiz Tecan Austria GmbH Vollzeit

Join Tecan Join the market leader
Work in an international and dynamic environment, share our success

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Global Service and Aftersales team and bring your passion and talent to work.

Technical Support Specialist

Your contribution

As a Technical Support Specialist, you will play a crucial role in supporting our Product Support & Training Department Team and contributing to the overall customer experience. Your responsibilities will include providing expert assistance to customers by diagnosing and resolving technical issues, ensuring minimal downtime and disruption for the user.

Responsibilities
  1. Provide timely and effective support to customers on a global level
  2. Build strong relationships with customers by providing empathetic and professional support
  3. Serve as a liaison between the customer and the software and hardware specialists’ team to troubleshoot system problems and resolve issues
  4. Document cases and customer interactions using the Ticketing Tool
  5. Perform administrative tasks in SAP
  6. Collaborate and communicate with cross-functional teams
  7. Other tasks and responsibilities as assigned
Your background

We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.

  • Bachelor degree in Computer Science, Electrical Engineering, Biomedical Engineering, or a related field
  • Strong analytical, problem-solving, and interpersonal skills
  • Patience, empathy, and excellent customer service and relationship building skills
  • Proficient in MS Office applications, such as Outlook, Word, Excel, PowerPoint
  • Able to communicate and collaborate well with people
  • Good administrative and organizational skills
  • Aptitude to learn and understand new and emerging technologies
What makes working at Tecan unique
  • Opportunity to make an impact on the world of tomorrow
  • Working in an international and diverse environment
  • Chance to grow your career within the company
  • Empowered by our strong and unique company culture
  • Comprehensive compensation and benefits package

Join Tecan, a great place to work Read about our recent certification from Great Place to Work.

We’re looking forward to receiving your application online. Please submit your CV or resume (without a picture and without a cover letter; reference letters and diplomas are optional).

Our purpose.
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services, and solutions that make lab processes and medical procedures precise, reproducible, and compliant.

Stay unique and make it count.
Our values - trust, highest standards, and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

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