Rezeptionist/Reception Manager
vor 1 Monat
Als eines der führenden Business-Hotels in Zürich bietet das Crowne Plaza Zürich eine einzigartige Umgebung für unsere Gäste. Unser Hotel verfügt über 365 komfortable Zimmer und Suiten, die mit modernem Design und hochwertigen Annehmlichkeiten ausgestattet sind.
Unsere Mitarbeiter werden erwarten, dass sie sich auf hohem Niveau bewegen, wenn es um den Kundenservice geht. Dazu gehört auch, dass sie die neuesten Technologien kennen und sie effizient anwenden können.
Wir suchen daher eine erfahrene Person als Front Office Agent, die sich auf ihre Arbeit im Team freut und gerne mit internationalen Gästen zusammenarbeitet.
Die folgenden Aufgaben sind Teil unserer Erwartungen:
- Kenntnisse aller Serviceleistungen, Angebote und Aktivitäten des Hotels
- Vorbereitung der Tracelisten und Informierung über den aktuellen Buchungsstand
- Abschluss von Vorbereitungsarbeiten für Stammkunden, VIP's und Gruppen
- Kenntnis über technische Arbeitsmittel am Empfang
- Engegennahme und Bearbeitung von Reservierungen
- Check-in/Check-Out
- Aufgaben gemäß Checklisten Frühdienst und Spätdienst
- Korrekte Annahme & Weiterleitung von Telefonaten
- Reklamationsbehandlung vor Ort
Wir bieten unseren Mitarbeitern attraktive Entlohnungszahlen sowie zusätzliche Benefits wie:
- junges und eingespieltes Team
- Friends and Family Rates in über 5600 IHG Hotels weltweit
- Vergünstigtes Fitness Abo mit Pool
- Mitarbeiterpreise für die hoteleigene Tiefgarage mit ca. 550 Parkplätzen (inkl. Elektroladestation)
- Umfassende Einarbeitung inklusive einmalige gratis Hotelübernachtung
- Unterstützung bei Weiterbildungen und die Aussicht auf Aufstiegsmöglichkeiten
Sie haben Lust auf Herausforderungen und möchten Ihre Fähigkeiten und Erfahrungen nutzen, um unsere Gäste zu erfreuen? Dann ist dieser Job perfekt für Sie
Zum Thema Bezahlung: Wir zahlen eine monatliche Bruttoentlohnung von etwa **45000** bis **60000 Euro**, je nach Erfahrung und Qualifikation.
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