Customer Success Representative

vor 1 Tag

Zürich, Zürich, Schweiz GOWAGO AG Vollzeit

About Gowago AG

Gowago AG is a revolutionary car ownership platform that challenges the traditional car buying process. With a team of 50 enthusiastic and talented individuals from diverse backgrounds, we strive to provide the best and easiest customer experience.

We are seeking an Automotive Customer Support Specialist to join our dynamic team. This internship offers a unique opportunity for a law student or paralegal to gain hands-on experience in customer escalation, legal processes, and CRM management within a fast-paced environment.

As a representative of Gowago AG, you will be part of a team focused on delivering exceptional service while ensuring that our customers' needs are met with efficiency and care.

Key Responsibilities
  • Respond to customer inquiries via email and phone, ensuring timely and effective solutions.
  • Assist customers with understanding our products and services, addressing their specific needs.
  • Maintain accurate records in our CRM system, documenting customer interactions and issues.
  • Support the Customer Success team with various administrative tasks related to customer satisfaction.
  • Learn and adapt quickly to our products and services, as well as the contracts that bind them.
Requirements

Must-Haves

  • French mother tongue (Essential)
  • Fluent in English (Required)
  • Previous experience in direct customer contact (e.g., in gastronomy, hospitality, hotline, retail, etc.).
  • Available for 80-100% workload.
  • Strong communication skills and the ability to manage customer expectations.
  • Good note-taking skills, and attention to detail when documenting interactions in the CRM system.
  • Ability to work independently, show initiative, and remain proactive.
  • A positive attitude, energy, and willingness to embrace the start-up atmosphere.

Nice-to-Haves

  • Conversational knowledge of German
  • Conversational knowledge of Italian
  • Previous experience working with CRM systems.
  • Knowledge of car ownership and enthusiasm for cars is a plus.
Benefits
  • A 12-month internship opportunity with a fast-growing company.
  • A great learning environment where you can develop customer success skills.
  • Collaborative, start-up vibes and a supportive team.
  • Convenient location in downtown Zurich.
  • Gain valuable exposure to a wide range of customer-facing responsibilities.

Salary: CHF 45,000 - 55,000 per year, depending on experience.

  • Ambitious Customer Success Professional

    vor 1 Monat

    Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

    We are seeking an ambitious and customer-focused individual to join our team as a Customer Success Manager. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving growth, and ensuring long-term customer satisfaction.About the RoleThe ideal candidate will have a strong background in...

  • Senior Customer Success Manager

    vor 2 Monaten

    Zürich, Zürich, Schweiz mimacom ag Vollzeit

    About the Role:We at Mimacom AG are seeking a highly skilled Senior Customer Success Manager to join our team in Zurich. As a key member of our Digital Product Engineering service line, you will play a vital role in ensuring the success of our clients and driving digital transformation at leading companies.Your Key Responsibilities:You will serve as the...

  • Customer Success Manager

    vor 3 Wochen

    Zürich, Zürich, Schweiz MINT Digital Services AG Vollzeit

    About MINT Digital ServicesMINT Digital Services AG is a leading company in the music industry, providing innovative solutions to its clients.We are looking for an experienced Customer Success Manager to join our team and take on a key role in shaping the future of our business.

  • Customer Success and Growth Manager

    vor 3 Wochen

    Zürich, Zürich, Schweiz Skribble Vollzeit

    Unlock Growth Opportunities with SkribbleWe are seeking a highly skilled Customer Success and Growth Manager to join our dynamic team at Skribble. This is an exceptional opportunity for a seasoned professional to drive customer success, identify growth opportunities, and contribute to the company's continued expansion in the DACH region.About the RoleThis...

  • Customer Success Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz Skribble Vollzeit

    At Skribble, we're on a mission to revolutionize the digital signature landscape in the DACH region. We're seeking an experienced Customer Success Manager to join our dynamic team and help us drive growth and innovation.Job Summary:This is a unique opportunity to leverage your sales and customer success expertise to support our clients' adoption of...

  • Customer Service Representative

    vor 1 Monat

    Zürich, Zürich, Schweiz Cross Border Talents Vollzeit

    Job OverviewWe're seeking a Customer Success Specialist to join our dynamic team in Malta. As a Customer Support Specialist, you'll manage customer inquiries and resolve issues exclusively through email and live chat.

  • Customer Success Professional for B2B Software

    Vor 7 Tagen

    Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

    We live and breathe innovation at Wemolo GmbH, fostering a collaborative environment that encourages personal growth and development.As a Customer Success Manager, you will be responsible for the onboarding and implementation of our camera system in parking lots. Your role will involve developing customers into experts and advising them on the best possible...

  • Werkstudent:in Customer Success

    vor 1 Monat

    Zürich, Zürich, Schweiz Klenico Health Vollzeit

    Klenico Health ist ein Mental Health Startup mit digitalen Lösungen, die psychische Belastungen sichtbar machen. Ziel ist es, eine weltweit anhaltende Herausforderung anzugehen und Betroffenen zu helfen.Wir suchen einen:e Werkstudent:in (w/m/d) zum Aufbau unserer Kundenbeziehungen und zur Unterstützung unseres Teams bei operativen und administrativen...

  • Software Solutions Sales Representative

    vor 2 Monaten

    Zürich, Zürich, Schweiz Benetics Vollzeit

    At Benetics, we're revolutionizing the construction industry with cutting-edge software solutions. As a Software Solutions Sales Representative, you'll play a crucial role in identifying and engaging with construction contractors who can benefit from our innovative technology.Key ResponsibilitiesManage a portfolio of customers and drive the entire sales...

  • Customer Service Operations Manager

    vor 1 Monat

    Zürich, Zürich, Schweiz FELFEL Vollzeit

    We are looking for a highly skilled Customer Service Operations Manager to join our team at FELFEL. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for leading our customer service team and driving business growth.Job DescriptionRole Summary:The Customer Service Operations Manager will oversee the...

  • Sales Representative

    vor 1 Monat

    Zürich, Zürich, Schweiz DuraMon GmbH Vollzeit

    DuraMon GmbH, a leading ETH spin-off, is seeking a skilled Sales Representative to join our team in the DACH region. As a key player in expanding our customer portfolio and achieving product-market fit, this role will play a crucial part in driving business growth.Estimated Salary RangeWe offer a competitive salary range of €60,000 - €80,000 per year,...

  • Digital Marketing Strategist

    vor 1 Monat

    Zürich, Zürich, Schweiz Oscillate AG Vollzeit

    We are Oscillate AG, a young yet established Swiss start-up. We have developed a digital tool that helps content creators make a living out of their passion.Our latest addition is a social-commerce feature that enables creators to sell digital or physical products or services through our platform.To boost our growth and market penetration in Europa, we are...

  • Experte/in für Customer Success

    vor 3 Wochen

    Zürich, Zürich, Schweiz professional Vollzeit

    VorteileBei uns genießen unsere Kundenberater/innen viele Vorteile:Flexibilität: Du kannst deinen Arbeitsplatz wählen – entweder direkt in unserem Büro im HB-Zentrum oder zu Hause oder unterwegs.Weitere Entwicklungsmöglichkeiten: Bei uns bist du Teil eines jungen, dynamischen Teams, das sich kontinuierlich weiterentwickelt.Kooperative Atmosphäre:...

  • Market Development Representative

    Vor 2 Tagen

    Zürich, Zürich, Schweiz DuraMon GmbH Vollzeit

    Company OverviewDuraMon GmbH is an ETH spin-off founded in 2021. We are a leading provider of innovative wireless sensors for concrete structures, offering reliable corrosion diagnosis and forecast solutions.Job DescriptionWe are seeking a highly motivated Market Development Representative to join our team in the DACH region (Switzerland, Germany, Austria)....

  • Operations Manager for Customer Excellence

    Vor 7 Tagen

    Zürich, Zürich, Schweiz ofri Internet GmbH Vollzeit

    About ofri Internet GmbHWe are a Swiss company that operates fully remotely, passionate about developing an excellent remote work culture and ensuring that not only our customers but also our team feels heard, welcome, and appreciated.As a fully self-funded company, we are committed to fostering candid collaboration, encouraging self-initiative, prioritizing...

  • German Customer Support Specialist Malta Hybrid Role

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Cross Border Talents Vollzeit

    We're seeking a dynamic addition to our Cross Border Talents team as a Customer Success Specialist. If you're innovative, sociable, and excel in a fast-paced environment, this could be your next great opportunity.Role Overview:This Customer Support role involves responding to customer inquiries and resolving complaints exclusively through email and live...

  • Senior Osteoporosis Business Development Representative

    vor 1 Monat

    Zürich, Zürich, Schweiz UCB Group Vollzeit

    As a Senior Osteoporosis Business Development Representative with the UCB Group, you will have the opportunity to make your mark for patients and create value in the osteoporosis area.About the RoleThis position is a field-based role covering Western Switzerland, where you will inform office- and hospital-based healthcare professionals about the benefits of...

  • Senior Customer Success Assistant

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Klenico Health Vollzeit

    Klenico Health ist ein innovatives Startup in der digitalen Gesundheitsbranche mit Sitz an der Universität Zürich. Das Unternehmen hat eine fortschrittliche Lösung entwickelt, die psychische Belastungen sichtbar macht und somit ein globales Problem anspricht, das weltweit über 700 Millionen Menschen betrifft.Das Team besteht aus erfahrenen Fachleuten wie...

  • Digital Transformation Specialist

    vor 1 Monat

    Zürich, Zürich, Schweiz mimacom ag Vollzeit

    Senior Customer Success Manager Position OverviewWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team in Zurich. This is an exciting opportunity for a motivated individual to drive digital transformation at leading companies and foster sustainable relationships.About the RoleIn this senior role, you will be...

  • Drive Operational Excellence as Head of Customer Service

    vor 3 Wochen

    Zürich, Zürich, Schweiz ofri Internet GmbH Vollzeit

    We are a Swiss company, ofri Internet GmbH, operating fully remotely. We pride ourselves on developing an exceptional remote work culture where our team feels heard, welcome, and appreciated.About the Role:We are seeking an ambitious individual to take on the position of Head of Operations & Customer Service. As a key member of our team, you will play a...