Operations Manager for Customer Excellence

Vor 4 Tagen


Zürich, Zürich, Schweiz ofri Internet GmbH Vollzeit

About ofri Internet GmbH

We are a Swiss company that operates fully remotely, passionate about developing an excellent remote work culture and ensuring that not only our customers but also our team feels heard, welcome, and appreciated.

As a fully self-funded company, we are committed to fostering candid collaboration, encouraging self-initiative, prioritizing customer satisfaction, and maintaining a pragmatic mindset.

Head of Operations & Customer Service Job Description

You will play a pivotal role in overseeing and optimising our day-to-day operations, fostering our company culture, and leading our customer service department. This role is perfect for ambitious individuals seeking to advance their careers and who possess a strong passion for both people and processes.

  • Foster our company culture and internal communication by organizing company retreats, running workshops, and maintaining our company handbook.
  • Manage and streamline internal processes to improve workflows and eliminate bottlenecks.
  • Spearhead cross-department projects, contribute to the OKR planning process, and oversee company assets and access.
  • Lead, manage, and develop a team of 3 customer service professionals to ensure outstanding service quality, high employee retention, and goal achievement.
  • Oversee all aspects of the customer service department, including customer support, customer success, and quality assurance of our service providers.

Requirements

To be successful in this role, you should have:

  • At least a Bachelor's degree - we're open to both Arts and Science degrees.
  • A proven track record in an Operations- or Customer Service related role in a small company (10 to 25 employees).
  • Previous experience in people management.
  • Strong analytical skills, excellent project management skills, and fluency in German, English, and French.

Benefits

We offer a competitive salary, flexible working hours, laptop and hardware, home-office setup budget, educational budget, annual company retreats, bi-weekly colleague online coffee chats, and a fun and friendly remote work environment with a motivated, helpful, and international team.



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