Customer Service Excellence Director

About the RoleWe are seeking an experienced Executive Director, Operational Excellence to lead our operations teams and drive strategic initiatives. This role is based in [location] and reports directly to the Operations Director.Key Responsibilities:Ensure compliance with company procedures and industry regulations.Develop business metrics to focus staff...

MINT Digital Services AG is seeking a highly skilled Customer Relations Manager to join our team in the music industry. In this exciting role, you will play a key part in shaping the future of our company and taking on a varied range of tasks with a high level of personal responsibility.About UsWe are an international company that offers attractive...

**Job Title:** Flagship Store Director**Company:** Gi Group SAWe are looking for a seasoned Flagship Store Director to lead our Zürich store. As a key member of our team, you will be responsible for overseeing all aspects of the store, including operations, customer experience, and team development.**Responsibilities:**Leadership & Team Management: Hire,...

We are seeking a highly skilled Customer Service Lead to join our team at FELFEL. This is an exciting opportunity for a seasoned professional with 5+ years of customer support experience and at least 2 years of leadership experience.About the RoleAs the Customer Service Lead, you will be responsible for driving service excellence across departments and...

We are seeking an experienced Customer Experience Research Director to support our CX research team in promoting strategic and tactical customer insights across the organization.About This RoleThis is a key leadership position that will oversee Voice of Customer (VoC) initiatives, ensuring customer feedback and market trends are effectively integrated into...

We are a Swiss company, ofri Internet GmbH, operating fully remotely. We pride ourselves on developing an exceptional remote work culture where our team feels heard, welcome, and appreciated.About the Role:We are seeking an ambitious individual to take on the position of Head of Operations & Customer Service. As a key member of our team, you will play a...

Gi Group SAWe are looking for a Retail Excellence Leader to join our team.About the RoleAs Retail Excellence Leader, you will be responsible for overseeing all aspects of our flagship store in Zürich. This includes managing store operations, creating a customized and unforgettable customer experience, and leading a team of Sales Associates. You will also be...

We are seeking a highly experienced and skilled Retail Operations Director to lead our flagship store in Zurich. As the head of retail operations, you will be responsible for overseeing all aspects of the store's performance, including sales, customer service, and team management.Key Responsibilities:Leadership & Team Management:Hiring, training, and...

We are looking for an experienced Risk Management Portfolio Director to join our team at WTW AG.As a key member of our organization, you will be responsible for managing a diverse portfolio of national and international clients, ensuring that their risk management and insurance broking needs are met with excellence.Key Responsibilities:Implementing and...

Kanton Zürich - Als Operational Excellence Manager sind Sie für den Aufbau und die Führung eines neuen Fachbereichs in der Abteilung Customer Services & Innovation verantwortlich. In dieser Rolle werden Sie Teil des Managementteams und tragen die Schlüsselrolle bei der Weiterentwicklung, Steuerung und Planung des Prozessmanagements im Amt für Informatik...

Gi Group SA is seeking a seasoned Retail Store Operations Director to oversee the flagship store in Zürich. As a key member of our team, you will be responsible for driving sales performance, developing a high-performing team, and upholding exceptional customer service standards.About the RoleThis exciting opportunity offers a unique chance to lead a...

We're seeking an experienced Operations Manager to join our team at Ofri Internet GmbH, a Swiss company that operates fully remotely. The successful candidate will play a pivotal role in overseeing and optimising our day-to-day operations, fostering our company culture, and leading our customer service department.About the RoleAs Head of Operations &...

We are looking for a highly skilled Customer Service Operations Manager to join our team at FELFEL. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for leading our customer service team and driving business growth.Job DescriptionRole Summary:The Customer Service Operations Manager will oversee the...

About the RoleWe are seeking an experienced Data Center Operations Director to join our expanding Infrastructure Operations team in Zurich, Switzerland.Key Responsibilities:Lead a team of technical professionals in data center operations, ensuring seamless delivery of services and high-quality customer experience.Prioritize and assign trouble tickets to data...

Job Summary:The Associate Director - Global Medical Excellence Lead will be responsible for partnering with Takeda business units to drive strategic and operational alignment of Medical Excellence programs. This role will ensure the successful development and execution of training designed to build functional skills and behaviors that meet the evolving...

Job Summary: As a Customer Service Team Lead, you will oversee the customer service team, driving efficiency and quality in ticket resolution. You will lead by example, motivating team members to meet performance targets while fostering a positive work environment.About FELFEL: We are a Swiss-based company that specializes in providing hospitality services...

About UsMINT Digital Services AG is a leading provider of digital services in the music industry.We are seeking a highly skilled Customer Relations Manager to join our team. In this role, you will be responsible for managing customer expectations and anticipating their needs.Your Tasks:Coordinating with internal teams to resolve customer queries and ensure...

Überblick über die Gesellschaft Der Amt für Informatik (AFI) ist ein jüngstes Kantonsamt und das Informatik-Kompetenz-Zentrum des Kantons Zürich. Als zentrales IT-Dienstleistungs- und Applikationszentrum erbringt es umfassende Dienstleistungen für die Direktionen, Behörden, Rechtspflege und selbstständige Anstalten des Kantons.Löhne und Bezahlung...

Are you a results-driven leader looking to take your career to the next level? We are seeking an experienced Luxury Retail Store Director to join our team at Mevelin AG in Zurich, Switzerland.About the RoleWe are a reputable recruitment agency with over 10 years of experience providing top talent to the Swiss luxury market.The ideal candidate will have a...

Beruflicher Aufstieg in ZürichWir suchen einen Kundenberater im Customer Service für unseren Kunden in der Region Zürich. In dieser Rolle werden Sie die wichtigsten Schnittstelle zwischen unseren Kunden und unseren internen Abteilungen sein.Jobbeschreibung:KundenberatungBeraten Sie unsere Kunden hinsichtlich Produkt-, Service- und anderen Fragen...