Customer Service Team Lead

Vor 2 Tagen


Zürich, Zürich, Schweiz FELFEL Vollzeit
Job Summary: As a Customer Service Team Lead, you will oversee the customer service team, driving efficiency and quality in ticket resolution. You will lead by example, motivating team members to meet performance targets while fostering a positive work environment.

About FELFEL: We are a Swiss-based company that specializes in providing hospitality services to employers through our innovative smart fridge and barista coffee solutions. With 1000 locations across Switzerland and 150 employees worldwide, we prioritize employee satisfaction and well-being.

Your Responsibilities
  • Team Leadership and Development: Guide a team of Customer Service Managers to meet performance targets, promoting a collaborative work environment.
  • Mentorship: Provide coaching and professional development opportunities to enhance team members' skills and career growth.
  • Performance Management: Conduct regular performance evaluations, set clear objectives, and offer constructive feedback.
  • Cross-Functional Collaboration: Work closely with other departments to align customer service strategies with overall business objectives.

Your Skills and Qualifications
  • 5+ years of Customer Support experience
  • At least 2 years of leadership experience
  • Excellent verbal and written communication skills in English
  • Proficiency with customer service software, CRM systems, and analytical tools

What We Offer
  • Estimated Salary: CHF 80,000 - CHF 110,000 per year, depending on qualifications and experience
  • Generous holiday package and flexible work arrangements
  • A great team culture and opportunities for professional growth


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