Customer Service Strategist
Vor 3 Tagen
We are seeking a highly skilled Customer Service Lead to join our team at FELFEL. This is an exciting opportunity for a seasoned professional with 5+ years of customer support experience and at least 2 years of leadership experience.
About the RoleAs the Customer Service Lead, you will be responsible for driving service excellence across departments and teams. Your primary goal will be to ensure that our customers have a seamless experience with both FELFEL and Gavetti.
In this role, you will oversee a team of Customer Service Managers and provide guidance on performance management, mentoring, and coaching. You will also be responsible for implementing strategic improvements, process optimization, and data analysis.
Key Responsibilities- Lead and motivate a team of Customer Service Managers to meet and exceed performance targets.
- Mentor and coach team members to enhance their skills and career growth.
- Analyze support data to identify trends, root causes, and areas for improvement.
- Implement strategic initiatives to enhance the customer service journey through new technologies, tools, and processes.
- Act as the primary point of contact for escalated issues, ensuring timely and satisfactory resolutions.
To succeed in this role, you will need:
- 5+ years of customer support experience.
- At least 2 years of leadership experience.
- Excellent verbal and written communication skills in English.
- Proficiency with customer service software, CRM systems, and analytical tools.
FELFEL offers a competitive salary and benefits package, including:
- A base salary of approximately $80,000 per year.
- Lots of delicious food available at work.
- Best Barista-style coffee and tea for the whole team.
- 5 weeks holiday per year, plus two full weeks of 'work from anywhere' per year.
FELFEL is a family business that was founded in 2013. We take care of around 1000 locations in Switzerland and have 150 employees across our offices in Lausanne, Zurich, and New York. Our mission is to help Swiss employers become masters at Hospitality by providing them with first-class, ultra-fresh food and drinks throughout the day.
-
Customer Success Renewal Strategist
vor 4 Wochen
Zürich, Zürich, Schweiz SAS VollzeitAbout the JobThe Customer Success team at SAS is seeking a Customer Success Renewal Strategist to enhance the company's customer retention and renewal strategy. As a key member of the team, you will design and implement programs that optimize customer relationship strategies, boosting the effectiveness and efficiency of loyalty and retention...
-
Zürich, Zürich, Schweiz FELFEL AG VollzeitAbout UsFELFEL AG is a leading provider of innovative workplace solutions, dedicated to enhancing the employee experience through high-quality food and beverages.Job DescriptionWe are seeking an exceptional Custome...r Service Strategist to lead our efforts in delivering outstanding customer service across our locations. As a key member of our team, you will...
-
Customer Experience Strategist
vor 3 Wochen
Zürich, Zürich, Schweiz PRAGMATIKE VollzeitJob Description:As a key member of the PRAGMATIKE team, the Customer Experience Strategist will play a pivotal role in driving customer satisfaction and loyalty.Key Responsibilities:Develop and implement a customer-centric support strategy to ensure seamless interactions across all communication channels.Collaborate with cross-functional teams to inform...
-
Global Customer Strategist
vor 4 Wochen
Zürich, Zürich, Schweiz Mondelēz International VollzeitAbout this roleWe are seeking a talented Global Customer Strategist to join our team at Mondelēz International. As a key member of our team, you will be responsible for developing and executing a winning growth strategy for our international customers.Key responsibilitiesPrepare multi-year collaboration frameworks to support customer strategic plans.Develop...
-
Customer Insight Strategist
vor 3 Wochen
Zürich, Zürich, Schweiz Migros Online VollzeitJob DescriptionWe are seeking an experienced Customer Insight Strategist to support our CX research team in promoting strategic and tactical customer insights across the organisation.Key Responsibilities:Grow and mentor your team, create a culture of positivity, innovation, performance, and support.Oversee Voice of Customer (VoC) initiatives, ensuring...
-
Customer Success Renewal Strategist
vor 3 Wochen
Zürich, Zürich, Schweiz SAS VollzeitJob Title: Customer Success Renewal StrategistWe are seeking a skilled Customer Success Renewal Strategist to enhance our customer retention and renewal strategy by ensuring timely execution of renewal processes and contracts.The ideal candidate will design and implement programs that optimize our customer relationship strategies, boosting both the...
-
Customer Lifecycle Management Strategist
Vor 3 Tagen
Zürich, Zürich, Schweiz CAPCO VollzeitAbout UsCapco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.We have an exciting opportunity for a Candidate Title to join our team as a Customer Lifecycle Management Strategist.Your RoleYou will utilize innovative and data-driven...
-
Customer Transformation Strategist, FSI
vor 3 Wochen
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleAWS EMEA SARL (Switzerland Branch) is seeking a highly skilled Customer Transformation Strategist, FSI to join our team. As a Senior Enterprise Account Manager for FSI customers, you will drive digital transformations through effective engagement with C-level executives, line of business owners, IT leaders, architects, developers, and...
-
Product Strategist Lead
Vor 7 Tagen
Zürich, Zürich, Schweiz Rivero AG VollzeitAbout RiveroRivero is a fast-growing fintech company that aims to simplify complex financial processes for banks and institutions. Our innovative solutions enable these organizations to focus on delivering exceptional customer experiences through streamlined digital interfaces.With a strong presence in the FinTech and RegTech domains, we have built a...
-
Global Customer Experience Strategist
vor 4 Wochen
Zürich, Zürich, Schweiz Swarovski VollzeitAbout the RoleThe Head of Global Customer and Client Service will be responsible for developing, managing, and implementing the global GCCS strategy to drive continuous improvement and innovation. This includes developing and executing strategic directions for global Customer/Client Service & After Sales Service, ensuring alignment with the company's...
-
Enterprise AI Strategist
vor 3 Wochen
Zürich, Zürich, Schweiz CAPCO VollzeitAbout the RoleAs an Enterprise AI Strategist at Capco, you will partner closely with financial services clients to understand their specific business objectives, regulatory requirements, and technology landscapes.Your Key ResponsibilitiesConduct comprehensive assessments and analyses to identify areas where GenAI solutions can drive operational efficiencies,...
-
Business Growth Strategist
vor 4 Wochen
Zürich, Zürich, Schweiz Smarttech247 Switzerland VollzeitBusiness Growth StrategistWe are looking for an ambitious and passionate individual to contribute to our high-energy, high-growth journey at Smarttech247. As a Business Growth Strategist, you will play a critical role in driving growth in our global business, supporting our entry into new markets, building a channel, and acquiring new partners and...
-
Commercial Growth Strategist
vor 2 Wochen
Zürich, Zürich, Schweiz Smarttech247 Switzerland VollzeitCommercial Growth StrategistWe are seeking a Commercial Growth Strategist to contribute to our high-energy, high-growth journey at Smarttech247. As a key member of our team, you will play a critical role in driving growth in our global business, supporting our entry into new markets, building a channel, and acquiring new partners and customers.The successful...
-
Customer Success Strategist
vor 4 Wochen
Zürich, Zürich, Schweiz PastaHR VollzeitAbout the RoleWe are seeking a highly motivated and experienced professional to join our team as a Founders Associate (Customer Success). This is a unique opportunity to be part of a dynamic and fast-growing company, driving customer success and growth.Key ResponsibilitiesCaptain the Customer Success Ship: Take full ownership of the Customer Success...
-
Customer Experience Strategist
vor 2 Wochen
Zürich, Zürich, Schweiz Migros Online VollzeitWe are seeking an experienced CX Insights Leader to support our Customer Research team at Migros Online. As a key member of our team, you will play a crucial role in driving strategic and tactical customer insights across the organisation.The ideal candidate will have a strong focus on customer-centricity and a proven track record of growing and mentoring...
-
Chief Information Security Strategist
vor 2 Wochen
Zürich, Zürich, Schweiz KPMG AG VollzeitOverviewKPMG AG, a leading professional services firm, is seeking an experienced Chief Information Security Strategist to join our team. As a member of our advisory team, you will work closely with clients to help them create a resilient and trusted digital world.
-
Customer Experience Strategist
Vor 7 Tagen
Zürich, Zürich, Schweiz Migros Online VollzeitLead Customer Insights Across the OrganisationWe are seeking an experienced lead to support our CX research team, promoting strategic and tactical customer insights across the organisation. As a key member of our research team, you will drive customer-centricity throughout the business.About the Role:Grow and mentor your team to create a culture of...
-
Customer Experience Strategist
vor 2 Wochen
Zürich, Zürich, Schweiz Migros Online VollzeitMigros Online is seeking an experienced Research Lead to support our CX research team in promoting strategic and tactical customer insights across the organisation.About the RoleWe are looking for a skilled professional with a strong focus on customer-centricity to oversee Voice of Customer (VoC) initiatives, ensuring customer feedback and market trends are...
-
CLM Strategist
vor 2 Wochen
Zürich, Zürich, Schweiz CAPCO VollzeitWe are seeking a highly skilled CLM Strategist to join our team at Capco Switzerland - Zurich."Our company is passionate about helping clients succeed in an ever-changing industry," says [Company Representative]. "We believe that everyone brings something different to the table, and we want to know what makes you unique."About CapcoCapco is a global...
-
Senior Broadband Strategist
vor 2 Wochen
Zürich, Zürich, Schweiz GD VollzeitUnser AngebotWir suchen einen erfahrenen Senior Broadband Strategisten, der sich auf die strategische Steuerung der Broadband-Distribution der SRG spezialisiert hat.Die HerausforderungenStrategische Steuerung der Broadband-DistributionWeiterausbau des Provider-ManagementStrategische Steuerung der Services von internen und externen ProvidernMitarbeit beim...