Ticketing Operations Manager for Major Events
Vor 4 Tagen
We are seeking a seasoned Ticketing Operations Manager to join our team in Zurich, Switzerland. This is a unique opportunity to leverage your expertise in ticketing processes and solutions for major events.
Key Responsibilities- Develop and Implement Ticketing Strategies: Propose ticket sales phases, timelines, ticket products, and prices as an input to discussions on the ticketing strategy.
- Customer Service Solution Development: Define communication channels, delivery formats, service levels, and timelines for the general public and FIFA constituent groups.
- Ticketing Policy and Strategy Definition: Collaborate with other teams to lead discussions on defining ticketing policy, strategy, and customer service solution.
- CRM Process Design and Implementation: Develop and implement CRM processes required to effectively deliver the ticketing and customer service solution.
- 3-5 years of experience in ticketing projects for major sports events.
- Dealing with customer enquiries and escalations.
- Content production and management for multi-language websites, ticketing portals, customer responses, and communications.
- Venue and onsite operations experience (for major sports events).
- Proficiency in MS Project and MS Office Suite.
- Deep capabilities & experience in ticketing processes/solutions for major events.
This is a permanent, full-time position offering a competitive salary between CHF 90,000 - CHF 110,000 per year, depending on experience.
What We Offer- Home office allowance for all employees.
- Language courses offered to aid personal and professional growth.
- Pension benefits with generous employer contributions.
- Relocation assistance for international moves.
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