Ticketing Strategist

We are seeking a highly experienced Ticketing Strategist to join our team and drive the development of our ticketing strategy for major sports events.

This is a unique opportunity to work on some of the biggest and most iconic sports events in the world, leading the way in the sport and event industry. As a key member of our Ticketing CRM team, you will support us on our mission to deliver exceptional customer experiences through innovative ticketing solutions.

• Develop and implement ticket sales phases, timelines, ticket products, and prices as part of our discussions on the ticketing strategy
• Design and implement the CRM processes required to effectively deliver our ticketing and customer service solution
• Liaise with other ticketing teams, the Director of Ticketing & Hospitality, and other stakeholders to lead the discussion in defining the ticketing policy, ticketing strategy, and customer service solution
• Propose customer service solutions, including communication channels, delivery formats, service levels, and timelines, to the general public and all other FIFA constituent groups, including commercial partners, member associations, the FIFA Football Community, and Local Organising Committees
• Support the CRM team in defining and implementing one-to-one and mass communication requirements as well as ticket sales collateral and FIFA Constituent Group workshops

We value talented individuals with an entrepreneurial spirit and a global mindset. If you have:

• 3-5 years of experience in Ticketing projects for major sports events
• Experience dealing with customer enquiries and escalations
• Content production and management skills for multi-language websites, ticketing portals, customer responses, and communications
• Venue and onsite operations experience for major sports events
• Proficiency in MS Project and MS Office Suite
• Deep capabilities and experience in ticketing processes/solutions for major events
• Event/Project Management experience
• Strategic thinking
• Customer and solution orientation
• Courteous communication and interpersonal skills

We offer a competitive salary: CHF 80,000 per annum. Alongside that, we also provide additional benefits:

• A comprehensive health insurance package
• A flexible pension plan with employer contributions
• Language courses to aid personal and professional growth
• Continuous learning opportunities through training and education programs
• A generous vacation allowance to maintain a healthy work-life balance

We are a dynamic organization committed to creating something that matters. If you're passionate about working in the sport and event industry, please submit your application.