Senior Customer Success Manager

Vor 2 Tagen

Zürich, Zürich, Schweiz mimacom ag Vollzeit

About the Role:

We at Mimacom AG are seeking a highly skilled Senior Customer Success Manager to join our team in Zurich. As a key member of our Digital Product Engineering service line, you will play a vital role in ensuring the success of our clients and driving digital transformation at leading companies.

Your Key Responsibilities:

  • You will serve as the central link between our clients and our teams, guiding them through the planning and implementation of their digital transformation projects.
  • As a Customer Success Manager, you will advise our clients on the development and realization of their digitalization strategies, focusing on building and maintaining long-term, trusting client relationships.
  • You will identify and leverage business opportunities to expand existing customer relationships and maximize customer success.
  • You will maintain close communication with project leadership and support client projects through your advisory role, ensuring the successful execution of projects and strengthening long-term relationships.

Requirements:

  • You will have at least 10 years of experience in Customer Success, Account Management, Project Management, or a similar role in Digital Product Engineering, software development, or IT consulting.
  • A proven track record of managing a portfolio of complex customer relationships, ideally in custom software development or process automation, is essential.
  • Technical understanding of custom software projects and the ability to convey technical concepts clearly is an advantage.
  • You will be fluent in German and English, with excellent communication and analytical skills.

What We Offer:

  • Impact: You will make a difference and drive digital transformation at leading companies, maximizing customer success and fostering sustainable relationships.
  • Close Collaboration with Management: You will work closely with our management team, providing valuable insights that will strategically develop our customer strategy and service portfolio.
  • Career Development & Training: Personal development is our focus, offering tailored career paths, workshops, conferences, certifications, and much more.
  • Additional Benefits: 25 days of vacation per year (up to 30 depending on length of service), hardware budget, workation opportunities, a monthly communication allowance, and offices in the centers of Bern, Zurich, and Lausanne.

Please note that this position is associated with a special position of trust and that we therefore request an extract from the criminal record and/or debt enforcement register from you in the further course of the application process.

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