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Customer Success Manager

vor 1 Monat

Zürich, Zürich, Schweiz Wemolo Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Wemolo. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Provide expert advice and support to customers on the best use of our camera system
  • Collaborate with internal departments to ensure successful project delivery and customer satisfaction
  • Continuously optimize our processes through automation and improvement initiatives
Requirements
  • Fluency in Swiss German and business-level proficiency in French
  • At least 2 years of professional experience in customer service, customer success, or account management
  • Strong customer and service orientation, with a convincing appearance
  • Confident handling of G-Suite, Outlook, and Microsoft tools, with initial experience with CRM tools an advantage
What We Offer
  • Flexible working model with customized working rhythm
  • Workation opportunities in inspiring places
  • Job security guaranteed by our profitable business model
  • Profit sharing through our Virtual Stock Option Plan (VSOP)
  • Measurable targets through OKRs
  • Team events and OKR parties to celebrate successes
  • Decide on your own equipment for efficient and comfortable work
  • Dress code: dress the way you feel most comfortable

We value diversity and inclusion, and welcome applications from candidates with diverse backgrounds and experiences. If you are a motivated and customer-focused professional looking for a new challenge, please get in touch with Mary Wolf at mary.wolf@wemolo.de to discuss this opportunity further.