International Customer Success Professional

Vor 3 Tagen

Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

At Wemolo GmbH, we're seeking a highly skilled Customer Success Manager to support our B2B customers in achieving their goals with our camera system. In this role, you will be responsible for onboarding and implementing our system, providing expert advice on parking processes, and ensuring customer satisfaction.

Main Responsibilities
  • Onboarding: Provide structured support for the implementation of our camera system through email, phone calls, and web demos
  • Enablement: Develop our customers into experts for our product, advising them on the best possible use of Wemolo
  • Customer Support: Ensure customer satisfaction by providing expert advice on parking processes
  • Proactive Stakeholder Management: Collaborate with internal departments and B2B customers to ensure successful project delivery
  • Process Optimization: Continuously optimize our processes through automation of individual work steps

Requirements

  • Language Skills: Fluency in (Swiss) German and business fluency in French, with an advantage for any other language, especially English or Italian
  • Background: Successfully completed studies in economics, social sciences, natural sciences, or comparable commercial training
  • Experience: At least 2 years of professional experience in customer service, customer success, or account management, ideally in a B2B software environment
  • Personal Qualities: Strong customer and service orientation, as well as a convincing appearance
  • Tools: Confident handling of G-Suite, Outlook, Microsoft tools, or similar, and ideally initial experience with CRM tools (Salesforce, etc.)

What We Offer

  • Flexibility: Our flexible working model allows you to customize your working rhythm
  • Workation: Work in inspiring places during your workation for fresh impulses
  • Security: Your job security is guaranteed by our profitable business model
  • Profit Sharing: Benefit from our Virtual Stock Option Plan (VSOP) and share in the success of Wemolo
  • Measurable Targets: With our OKRs, your impact on our product and company success is directly measurable
  • Events: Celebrate our successes together at our legendary team events and OKR parties
  • Equipment: Decide on your own equipment to work efficiently and comfortably
  • Dress Code: Dress the way you feel most comfortable

We're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.

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