Customer Success Manager
vor 3 Wochen
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Wemolo. As a Customer Success Manager, you will be responsible for ensuring the successful implementation and adoption of our camera system in the parking lots of our B2B customers.
Key Responsibilities:- Provide structured support for the implementation of our camera system through emails, phone calls, and web demos.
- Develop our new and existing customers into experts for our product and advise them on the best possible use of Wemolo.
- Ensure customer satisfaction by providing expert advice on parking processes.
- Collaborate with internal departments and B2B customers to ensure successful project delivery.
- Continuously optimize our processes through automation of individual work steps.
- Fluency in (Swiss) German and business fluency in French.
- Successfully completed studies in economics, social or natural sciences or comparable commercial training.
- At least 2 years of professional experience in customer service, customer success, or account management, ideally in a B2B software environment.
- Strong customer and service orientation, as well as a convincing appearance.
- Confident handling of G-Suite, Outlook, Microsoft tools, or similar, and ideally initial experience with CRM tools (Salesforce, etc.).
- Flexibility: Customize your working rhythm with our flexible working model.
- Workation: Work in inspiring places during your workation for fresh impulses.
- Security: Your job security is guaranteed by our profitable business model.
- Profit sharing: Benefit from our Virtual Stock Option Plan (VSOP) and share in the success of Wemolo.
- Measurable targets: With our OKRs, your impact on our product and company success is directly measurable.
- Events: Celebrate our successes together at our legendary team events and OKR parties.
- Equipment: Decide on your own equipment to work efficiently and comfortably.
- Dress code: Dress the way you feel most comfortable.
We are committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us. If you are a motivated and experienced professional looking for a new challenge, please feel free to reach out to Mary Wolf at mary.wolf@wemolo.de.
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