Customer Success Manager
vor 1 Woche
We are seeking a highly skilled Customer Success Manager to join our team at Wemolo GmbH. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.
Key Responsibilities- Develop and execute customer success plans to ensure customer satisfaction and retention
- Build and maintain strong relationships with customers, understanding their business needs and providing tailored solutions
- Collaborate with internal teams to identify and address customer pain points, driving process improvements and innovation
- Provide expert advice and guidance to customers on the best use of our camera system, ensuring optimal results and customer satisfaction
- Proactively manage stakeholder relationships, ensuring seamless project delivery and customer success
- Fluency in German and business-level proficiency in French, with additional language skills an advantage
- Relevant education in economics, social sciences, or natural sciences, or equivalent commercial training
- At least 2 years of experience in customer service, customer success, or account management, preferably in a B2B software environment
- Strong customer and service orientation, with a convincing appearance and excellent communication skills
- Proficiency in G-Suite, Outlook, Microsoft tools, and ideally initial experience with CRM tools
- Flexible working model, allowing you to customize your working rhythm
- Workation opportunities, enabling you to work in inspiring places and gain fresh insights
- Job security, guaranteed by our profitable business model
- Profit sharing through our Virtual Stock Option Plan (VSOP), allowing you to share in the company's success
- Measurable targets, achieved through our OKRs, ensuring your impact on our product and company success is directly measurable
- Regular team events and OKR parties, celebrating our successes and fostering a sense of community
- Equipment and dress code flexibility, allowing you to work efficiently and comfortably
We value diversity, collaboration, and respect, and are committed to building a culture where every team member has a voice, can grow, and feels valued.
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