Customer Success Manager

vor 4 Wochen

Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Wemolo GmbH. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Build and maintain strong relationships with customers, understanding their business needs and providing tailored solutions
  • Collaborate with internal teams to identify and address customer pain points, driving process improvements and innovation
  • Provide expert advice and guidance to customers on the best use of our camera system, ensuring optimal results and customer satisfaction
  • Proactively manage stakeholder relationships, ensuring seamless project delivery and customer success
Requirements
  • Fluency in German and business-level proficiency in French, with additional language skills an advantage
  • Relevant education in economics, social sciences, or natural sciences, or equivalent commercial training
  • At least 2 years of experience in customer service, customer success, or account management, preferably in a B2B software environment
  • Strong customer and service orientation, with a convincing appearance and excellent communication skills
  • Proficiency in G-Suite, Outlook, Microsoft tools, and ideally initial experience with CRM tools
What We Offer
  • Flexible working model, allowing you to customize your working rhythm
  • Workation opportunities, enabling you to work in inspiring places and gain fresh insights
  • Job security, guaranteed by our profitable business model
  • Profit sharing through our Virtual Stock Option Plan (VSOP), allowing you to share in the company's success
  • Measurable targets, achieved through our OKRs, ensuring your impact on our product and company success is directly measurable
  • Regular team events and OKR parties, celebrating our successes and fostering a sense of community
  • Equipment and dress code flexibility, allowing you to work efficiently and comfortably

We value diversity, collaboration, and respect, and are committed to building a culture where every team member has a voice, can grow, and feels valued.

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