Customer Success Manager

vor 4 Wochen

Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

At Wemolo GmbH, we're looking for a Customer Success Manager to support the onboarding and implementation of our camera system in the parking lots of our B2B customers. As a key member of our team, you will develop our new and existing customers into experts for our product and advise them on the best possible use of Wemolo, ensuring customer satisfaction.

Key Responsibilities
  • Onboarding: Provide structured support for the implementation through various means, including emails, phone calls, and web demos.
  • Enablement: Develop our customers into experts for our product and advise them on the best possible use of Wemolo.
  • Customer Support: Ensure customer satisfaction by providing expert advice on parking processes.
  • Proactive Stakeholder Management: Collaborate with internal departments and our B2B customers to ensure successful project delivery.
  • Process Optimization: Continuously optimize our processes through automation of individual work steps.
Requirements
  • Language Skills: Fluency in (Swiss) German and business fluency in French, with any other language being an advantage.
  • Background: Successfully completed studies in economics, social sciences, or natural sciences, or comparable commercial training.
  • Experience: At least 2 years of professional experience in customer service, customer success, or account management, ideally in a B2B software environment.
  • What Sets You Apart: Strong customer and service orientation, as well as a convincing appearance.
  • Tools: Confident handling of G-Suite, Outlook, Microsoft tools, or similar, and ideally initial experience with CRM tools (Salesforce, etc.).
What We Offer
  • Flexibility: Our flexible working model allows you to customize your working rhythm.
  • Workation: Work in inspiring places during your workation for fresh impulses.
  • Security: Your job security is guaranteed by our profitable business model.
  • Profit Sharing: Benefit from our Virtual Stock Option Plan (VSOP) and share in the success of Wemolo.
  • Measurable Targets: With our OKRs, your impact on our product and company success is directly measurable.
  • Events: Celebrate our successes together at our legendary team events and OKR parties.
  • Equipment: Decide on your own equipment to work efficiently and comfortably.
  • Dress Code: Dress the way you feel most comfortable.

Innovation through diversity. Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us. That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.

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