Customer Success Manager DACH
vor 2 Wochen
Nexthink is a leading provider of digital employee experience management software. As a Customer Success Manager, you will play a critical role in driving the adoption and value realization of our solutions among our strategic customers in Central Europe.
Key Responsibilities- Develop and execute comprehensive customer success plans that emphasize the critical pillars of people, processes, and technology.
- Build and maintain strong relationships with key customer stakeholders, providing guidance and support to ensure successful adoption and value realization of our solutions.
- Identify new opportunities for Nexthink, either through Professional Services engagements or upsell/cross-sell of additional Nexthink services and solutions.
- Collaborate with cross-functional teams, including Sales, Solution Consulting, Professional Services, and Support, to drive positive customer outcomes and operational success.
- 5-10 years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts.
- Strong business acumen and ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
- Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders.
- Fluent in English and German (written as well as verbal).
- Competitive compensation package (Stock Options also included).
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
- Remote work with occasional travels to meet with colleagues and customers.
- Reimbursement of the half-fare travel card for public transport.
- Free access to professional training platforms to explore your interests and enhance your skills.
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