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Customer Success Manager

vor 2 Monaten


Zürich, Zürich, Schweiz Nexthink Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Nexthink. As a key member of our Technical Services team, you will be responsible for driving the adoption of our innovative solutions and ensuring customer success in Central Europe.

Key Responsibilities
  • Develop and execute comprehensive customer success plans that emphasize the critical pillars of people, processes, and technology.
  • Build and maintain strong relationships with key contacts and stakeholders, providing trusted advice and guidance on Nexthink solutions.
  • Identify new opportunities for Nexthink, including upsell and cross-sell opportunities, and work collaboratively with the Account Team to drive growth.
  • Work closely with the Account Manager to lead quarterly business reviews and provide thought leadership on customer maturity journeys.
  • Act as a voice of the customer, providing feedback to Nexthink Product Management, R&D, Sales, and Marketing teams.
  • Foster collaboration within the Nexthink ecosystem and share best practices to enhance the customer experience and business outcomes.
Requirements
  • 5-10 years of experience as a Customer Success Manager in the Software Industry, with a strong track record of success in Large Enterprise Accounts.
  • Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization.
  • Strong business acumen and entrepreneurial mindset, with excellent written, oral, and interpersonal communication skills.
  • Technical background or technologically savvy, with a strong understanding of IT Operations, ITSM processes, or End User Compute/Client Management practices.
  • Fluent in English and German, with a valid permit to work in Switzerland.
About Nexthink

Nexthink is a pioneer and trailblazer in the global IT Market Category (DEX), shaping the future of how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges and create productive workplaces.

We operate as One Team, connecting, collaborating, and innovating to continuously grow. Our commitment to diversity, inclusion, and equity is second to none, with over 75 nationalities working with us from all cultures and backgrounds.

What We Offer
  • Permanent Contract and a competitive compensation package, including Stock Options.
  • Flexible Hours and unlimited vacation, plus 3 company-paid volunteer days.
  • Remote work with occasional travels to meet with colleagues and customers.
  • Reimbursement of the half-fare travel card for public transport.
  • Free access to professional training platforms to explore your interests and enhance your skills.
  • Bonuses for referring successful hires after three months of continuous employment.