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Customer Success Manager DACH

vor 2 Monaten

Zürich, Zürich, Schweiz Nexthink Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer adoption and retention, ensuring that our customers achieve their desired outcomes from our solutions.

Key Responsibilities
  • Develop and execute comprehensive customer success plans to ensure customer adoption and retention.
  • Build and maintain strong relationships with key customer stakeholders to understand their needs and provide tailored solutions.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences.
  • Identify and escalate any critical issues or risks that may impact customer success.
  • Provide regular business reviews and insights to customers to ensure they are achieving their desired outcomes.
Requirements
  • 5-10 years of experience in customer success or a related field.
  • Proven track record of driving customer adoption and retention.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Fluent in English and German (written and verbal).
About Nexthink

Nexthink is a leading provider of digital experience management solutions. We help organizations deliver exceptional digital experiences to their employees, customers, and partners. Our solutions provide real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges and create productive workplaces.

What We Offer
  • Competitive compensation package.
  • Flexible hours and unlimited vacation.
  • Remote work with occasional travels to meet with colleagues and customers.
  • Reimbursement of the half-fare travel card for public transport.
  • Free access to professional training platforms.