Customer Success Manager

vor 3 Wochen

Zürich, Zürich, Schweiz Teradata Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our sales team, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned accounts.

Key Responsibilities
  • Develop and execute account strategies to drive engagement, adoption, and success planning
  • Manage and curate existing customer relationships to drive business growth and customer satisfaction
  • Provide thought leadership to influence and build trust at different customer levels, including senior/executive management and IT decision makers
  • Lead the development of customer success plans and partner with internal teams to ensure successful delivery of related services and support functions
  • Drive utilization of Teradata software and services through education and strategy sessions to ensure customer success
  • Provide customer education on how to use Teradata solutions to solve their most demanding business challenges
  • Trusted advisor to the client and facilitator of additional Teradata SMEs and functions
  • Continuously engage with the customer to identify and mitigate business churn risks
Requirements
  • Bachelor's degree in business, technical, or professional discipline or equivalent work experience
  • 5+ years of experience in customer-facing roles, such as pre-sales, consulting, or software sales
  • Strong understanding of data and analytic technologies, including cloud technologies like AWS, Azure, and Google Cloud
  • Excellent communication and presentation skills, with the ability to craft and deliver messaging for various groups of users, influencers, and stakeholders
  • Ability to understand customer needs and provide thought leadership to influence and build trust at different levels
  • Strong analytical and problem-solving skills, with the ability to manage complexity in a frequently changing environment
  • Fluent German and English language skills
What We Offer

As a Customer Success Manager at Teradata, you will have the opportunity to work with leading companies across various industries, including financial institutions, manufacturing, telco, retail, travel, and transport. You will be part of a dynamic team that is passionate about empowering customers with better information to make better decisions.

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