Customer Success Manager PropTech B2B SaaS

vor 3 Wochen

Zürich, Zürich, Schweiz Spacewise Vollzeit
{"title": "Customer Success Manager", "description": "Customer Success Manager

At Spacewise, we're revolutionizing the way commercial landlords manage, market, and rent their portfolios and spaces online. As a Customer Success Manager, you'll be at the heart of our operations, ensuring our platform runs smoothly every day.

Key Responsibilities:
  • Account Management: Manage your portfolio of accounts, ensure successful use of the platform, and drive product adoption.
  • Onboarding: Assist with onboarding new clients, set up their accounts, and portfolios.
  • Demos & Trainings: Provide platform demonstrations and software trainings to clients.
  • Operations: Handle special cases related to invoicing and payment, such as debt collection or refunds on the platform.
  • Client expansion: Review clients' platform performance and help them achieve their goals. Up- and cross-selling of features.
  • Customer Support: Provide top-notch support to both tenants and landlords and help us keep our customer satisfaction high.
Requirements:
  • Drive, love to work in a fast-paced environment, and familiarize yourself with new tools and topics.
  • Hands-on mentality and satisfied when our customers are satisfied too.
  • Accurate and efficient work.
  • Tech-savvy, solution-oriented, and don't shy away from complicated problems.
  • Enjoy working with customers, helpful, and open-minded, and communicate in a way that's appropriate to the target audience.
  • Some practical experience in the online sector, ideally in customer service, sales, or project management.
  • Liking to work based on data and apply the findings to optimize operational key figures.
  • Relevant bachelor's degree, e.g., in business administration.
  • Native language is German, and you're fluent in English, French is a plus.

We offer a very exciting, entrepreneurial environment that you help shape yourself and in which you can grow quickly. A highly motivated, young team, a very flat hierarchy. A nice workplace in Zurich Seefeld, a 100 meters from the lake. Flexibility in your day-to-day working location. Option to work remotely. A career start in the proptech industry with the opportunity to establish your position in a fast-growing company. Ongoing coaching from the founder and managers - your personal development is important to us.

", "lang_code": "en"}

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