Customer Success Manager PropTech B2B SaaS
vor 11 Stunden
Spacewise AG is a pioneering proptech company based in Zurich, revolutionizing the way commercial landlords manage, market, and rent their portfolios and spaces online. Our platform is the premier online marketplace for pop-up and promotional spaces, trusted by major names like Migros, Coop, SBB, Swiss Post, and Wincasa.
Job DescriptionWe are seeking a highly motivated and tech-savvy Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the smooth operation of our platform, supporting both tenants and landlords, and fostering the growth of our customer base.
Key Responsibilities- Account Management: Manage your portfolio of accounts, drive product adoption, and lead pilot projects to support key accounts.
- Onboarding: Assist with onboarding new clients, set up their accounts, and portfolios.
- Demos & Trainings: Provide platform demonstrations and software trainings to clients.
- Operations: Handle special cases related to invoicing and payment, such as debt collection or refunds.
- Client Expansion: Review client platform performance and help them achieve their goals, upsell and cross-sell features.
- Customer Support: Provide top-notch support to tenants and landlords, ensuring high customer satisfaction.
- Customer Service Automation: Help develop our customer service to maintain high service quality with a growing customer base.
- Drive, love to work in a fast-paced environment, and familiarize yourself with new tools and topics.
- Hands-on mentality, accuracy, and efficiency.
- Highly tech-savvy, solution-oriented, and comfortable with complicated problems.
- Excellent communication skills, customer-centric, and open-minded.
- Practical experience in the online sector, ideally in customer service, sales, or project management.
- Data-driven, apply findings to optimize operational key figures.
- Relevant bachelor's degree, e.g., in business administration.
- Native German speaker, fluent in English, and French as a plus.
- Exciting, entrepreneurial environment, shape your own role, and grow quickly.
- Highly motivated, young team, flat hierarchy.
- Nice workplace in Zurich Seefeld, 100 meters from the lake.
- Flexibility in your day-to-day working location.
- Option to work remotely.
- Career start in the proptech industry, establish your position in a fast-growing company.
- Ongoing coaching from the founder and managers, personal development is important to us.
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